Operations Manager

I lead daily bakery department operations, including staffing, scheduling, production planning, inventory management, ordering, merchandising, documentation, and compliance.

I analyze sales, inventory, production, and purchasing data using company systems and Excel to identify operational needs, maintain product availability, and control waste. I supervise, train, and coach employees while resolving workflow issues and coordinating with store leadership and support teams as needed.

I reviewed patient insurance plans, prescription requests, diagnoses, and coverage requirements to determine whether medications met prior authorization and insurance coverage criteria.

I gathered clinical and prescription information from physicians and pharmacies, submitted complete authorization documentation, and communicated with insurance-related parties and pharmacy benefit managers to resolve coverage questions. I maintained accurate records involving PHI, authorization activity, call details, and coverage outcomes.

I was promoted from Cashier to Assistant Front End Lead within approximately one month and took on increased responsibility for front-end operations, employee support, and customer service.

I trained cashiers on register procedures, cash handling, customer engagement, and operational expectations. I also managed register counts, drawer pulls, change distribution, overrides, voids, bank deposits, documentation, customer issue resolution, and security procedures.

I entered and verified high-volume application and payment information for a financial institution, transferring information from paper documents into electronic systems.

I reviewed payment and transaction details for accuracy, used system-generated error indicators to identify discrepancies, corrected data-entry issues when appropriate, and escalated items requiring additional review. I maintained confidentiality while processing sensitive government-related and financial records.

I provided technical support to students and faculty by diagnosing and resolving computer hardware, software, operating system, network, printer, and connectivity issues.

I guided users through troubleshooting in person and by phone, installed and updated software, performed routine computer maintenance, and assisted with Windows systems and security software. I created, updated, and closed help desk tickets while documenting issues, troubleshooting steps, and resolutions.