Account Risk Specialist / KYC Analyst

I conduct KYC verification, perform risk assessments, and support underwriting decisions for e-payment accounts.

I review accounts to identify potential fraud, ensure policy compliance, investigate account-related cases, and resolve issues accurately.

I managed outbound communications with new customers to convert leads, provide assistance, and support sales targets.

I delivered customer support through chat, calls, and email, handled high interaction volumes, escalated complex matters, and documented customer interactions.

I assisted members with prescription refills, policy coverage verification, medication costs, and drug-tier coverage inquiries.

I managed premium billing for prescription plans, ensured accurate and timely resolution, and maintained compliance with Medicare policies while delivering quality customer service.

I investigated customer disputes and fraud reports related to credit card accounts efficiently and accurately.

I assisted customers with lost-card reports and account-detail updates while collaborating with internal teams to maintain compliance and accurate documentation.

Major in Marketing Management.