Linux System Administrator and Technical Support Engineer

Provided drone show infrastructure support and investigated production incidents involving GCS servers, RTK, LoRa, Wi-Fi, access points, communication systems, and flight-related issues.

Administered Ubuntu-based Linux servers, including installation, configuration, diagnostics, service recovery, performance optimization, and preventive maintenance. Performed root cause analysis using Linux, application, network, GCS, and FMU/ULog telemetry logs.

Developed Python and Bash automation tools for log parsing, telemetry analysis, anomaly detection, data extraction, and recurring support tasks. Deployed and maintained containerized applications with Docker, Docker Compose, and CI/CD workflows.

Administered network infrastructure using UniFi and MikroTik RouterOS, including VLANs, DHCP, NAT, IPv4/IPv6, VPN, and Wi-Fi optimization. Delivered remote support worldwide and maintained troubleshooting documentation and internal knowledge bases.

Administered Windows and Linux workstations and servers, including systemd services, user management, network services, TCP/IP, DHCP, and VPN.

Resolved L2 technical incidents through Naumen Service Desk, maintained SLA compliance, escalated complex cases to L3, and reduced user downtime by 15%. Provided remote support through SSH, RDP, and administration tools.

Configured VPN tunnels, backup communication channels, corporate messaging, and email services to improve infrastructure reliability and secure remote access. Supported infrastructure deployment for new branches, hardware procurement analysis, office printing, and basic monitoring.

Maintained and optimized LAN infrastructure, including routers, switches, TCP/IP, VPN, and network service monitoring, improving connection stability and reducing downtime.

Administered Windows Server and Linux systems, performed OS installation, updates, patch management, performance monitoring, and log monitoring. Processed more than 20 service desk tickets per day while maintaining SLA compliance.

Implemented a Service Desk system and improved incident, problem-management, and escalation processes, reducing average incident resolution time by 20%. Configured corporate communications, redundant internet routes, technical documentation, and remote user support.

Technical secondary education, EQF level 5.

DevOps training course, EQF level 5.

Linux networking training course, EQF level 5.

Ongoing Linux server administration training, EQF level 5.

Docker training course, EQF level 5.

Linux administration training course, EQF level 5.

Windows administration training course, EQF level 5.

Local network administration training course, EQF level 5.

Web development and design training course, EQF level 5.