A large percentage of customer service agents have joined the ranks of work from home employees, and while this transformation has brought benefits, such as reduced commute time, the toll of prolonged sitting has not gone away

#WFH #remotework

https://broad-path.com/blog/prescription-for-walking-could-benefit-call-center-employees/

Here are five time-tested virtual training principles—gleaned from our Bhive R&D and ongoing communication with stakeholders—that will keep your remote-learning environment resilient during turbulent times.
#WFH #Virtualtraining #Adultlearning

https://broad-path.com/blog/virtual-training-in-the-call-center-what-weve-learned-over-a-decade/

Beginning April 1, 2023, states will be able to terminate Medicaid coverage for individuals who no longer qualify, requiring them to redetermine the eligibility status of an estimated 90 million Americans. Here are our insights to combat this change.

https://www.linkedin.com/pulse/medicaid-redeterminations-2023-broadpath-solutions

BroadPath has announced that company founder @1DaronRobertson has transitioned from his role as CEO of the BPO. Robertson has assumed the position of Chairman + will be working closely with BP's Advisory Board. Don Hubman, COO, was named Daron’s successor. https://broad-path.com/blog/donhubman-ceo/

"Although employees are routinely coached to show empathy as a means of resetting the customer's emotional state, research suggests that simply expecting employees to 'feel with' our customers can trigger distress." https://broad-path.com/blog/smiling-down-the-phone-emotional-labor-attrition-in-customer-service-and-what-we-can-do/

Check out this @ForbesBizCncl post from #DaronRobertson on emotional labor and attrition in customer service and what we can do to help. https://www.forbes.com/sites/forbesbusinesscouncil/2022/09/07/smiling-down-the-phone-emotional-labor-attrition-in-customer-service-and-what-we-can-do/?utm_content=220424010&utm_medium=social&utm_source=linkedin&hss_channel=lcp-27064223&sh=f9201647d7c5

We’re so proud to share that @BroadPathHCS has been named No. 1 on the Top 100 Companies for Remote Jobs list by @flexjobs!

#remotejobs #remotework #jobs #jobsearch #FJTop100 #Workfromhome @1DaronRobertson

https://broad-path.com/blog/broadpath-tops-flexjobs-list-as-1-company-for-remote-jobs-in-2022/

Women and new employees are more likely to be fatigued by Zoom meetings than their colleagues, according to a study published in the Journal of Applied Psychology @kshockles @BroadPathHCS

https://www.beckershospitalreview.com/healthcare-information-technology/zoom-fatigue-harder-on-women-new-employees.html

Daron Robertson sits down with @FotisGeorgiadi3
of @AuthorityMgzine to review the 5 things you need to know to successfully manage a remote team.

#Workfromhome #remotework #remoteteams

https://medium.com/authority-magazine/daron-robertson-of-broadpath-5-things-you-need-to-know-to-successfully-manage-a-remote-team-cccbaf24e35c