Technical Support Representative
- Location
- United States
- Rate, USD
- $15 / hour
- Work schedule
- Full Time, Contract, Part Time, Temporary,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
My work experience includes customer service skills and client-based assistance that has relied heavily upon expeditious decision-making skills, organization and deductive reasoning. I have been promoted to leadership roles several times and I am an excellent team player. I also have the focus and drive to get any job done when left on my own. I have maintained proficiency in all Microsoft operating systems including Word, PowerPoint, and Excel. I am familiar with all current Windows up to and including 11 Pro.
Skills
AdaptabilityClient RetentionComputer literateCustomer and Client SupportCustomer RetentionData EntryDe-escalationExcellent Communication skillsMicrosoft OfficePhone EtiquetteProblem SolvingQuality AssuranceRapport buildingRelationship ManagementReliableRisk ManagementSAPSchedulingSelf MotivatedStatisticsTeam LeadershipTeam PlayerTechnical SupportTelephone EtiquetteTime ManagementTrainingTroubleshootingTypingWindows Server
Education
- January/2010 - December/2013 Bachelor of Science @ University of North Alabama
Completed
Experience
- August/2022 - March/2023 Lead Warehouse Associate @ Aldez Containers
- September/2018 - October/2019 Sortation Lead @ Technicolor
- February/2013 - August/2018 Crew Leader @ Patti's Cleaning-N-Things
- November/2011 - January/2013 Technical Support/Customer Retention @ Sutherland Global Services
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