Customer Service and Technical Support Representative
- Location
- Jamaica
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract, Part Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I consider myself to be a determined, yet intelligent person. With over 5 years of Customer Support experience (among additional experience I have obtained over the years) both remote and onsite, I have mastered a variety of skills that can contribute to any working environment presented.
Professional area
Skills
Account ManagementActive ListeningAnalytical SkillsChat and Email SupportComputer literacyComputer SkillsConflict ResolutionCustomer and Client SupportCustomer SupportDe-escalationEffective CommunicationEmailEmpathyEnglish languageMicrosoft ExcelMicrosoft OfficeMicrosoft WordOmnichannelOperations ManagementPatiencePhone SupportProblem SolvingSaaSSalesSalesforceTeam LeadershipTechnical SupportTelephone Etiquette
Education
- Sept 2016 - June 2018 Associate of Science in Nursing @ Excelsior Community College
Experience
- October 8, 2018 Customer Service Representative/Technical Support @ Sutherland Global Services
- 2019-2021 Subject Matter Expert @ Sutherland Global Services
- 2018 Inbound/Outbound Sales @ GG Efficiency Ltd
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