Business Analyst

• Cultivated strong relationships with clients to promote heavy-duty trucking data collaboration initiatives, leveraging Salesforce for seamless account management. Engaged with customers and vendors to present canned solutions, conduct needs analysis, and implement data sharing solutions for over 50 clients, including onboarding and training users on proprietary GUI applications, configuring API and FTP integrations, and offering customized alternative data solutions.

• Worked collaboratively as a project manager to lead development, testing, and implementation procedures, ensuring deliverables are completed effectively and solutions meet customer requirements.

• Executed SQL queries to fulfill data-specific requests, drive data analysis, and uphold data integrity via systematic testing.

• Led cross-functional projects with marketing, education, sales, finance, and warehouse departments to refine and document processes, prioritizing standardized procedures to facilitate effective teamwork and streamline workflows.

• Participated in stakeholder meetings to assess needs, gather feedback, and contribute insights. Analyzed business activities to identify areas for process improvement and automation, driving operational enhancements.

• Supervised cybersecurity operations, including managing firewall and antivirus software to ensure network stability, configuring multi-factor authentication, administering employee cybersecurity awareness training, actively monitoring and mitigating cybersecurity threats, and enhancing business continuity plans.

• Oversaw eCommerce program operations by ensuring website functionality, providing technical support to customers, coordinating with third parties, conducting user acceptance testing, and maximizing product data coverage and quality.

• Deployed Google proprietary testing technologies to analyze autonomous vehicle data for safety-related software bugs.

• Identified and reported over 1,500 software bugs to aid the quality assurance testing of Waymo software.

• Conducted quality control reviews to validate team output and resolve errors, ensuring stakeholder requirements are met.

• Collaborated with program managers on user acceptance testing, analysis methodologies, and enhancing SOP materials.

• Participated in weekly cross-functional meetings with the engineering team to discuss trends, novel issues, and priorities.

• Led a six-person team to facilitate collaboration while working remotely, supporting associate onboarding and training.

• Presented advanced analysis methods to a peer group of over 40 people in recurring virtual team meetings.

• Worked several part-time jobs to help pay for college expenses and generate income during the COVID-19 pandemic.

• Supported hardwood floor refinishing operations at over 50 jobsites. Repaired and refinished two concrete garage floors.

• Supported snow removal operations to maintain over 20 jobsites. Maintained landscaping and lawn care at four jobsites.