Administrative Coordinator

• Prepared and issued invoices to clients for attestation services provided.
• Tracked and processed payments from clients and ensuring timely receipt.
• Responded to all incoming and outgoing communication including emails and phone calls.
• Managed daily schedules and maintained accurate and organized records.
• Coordinated document pick-up and drop-off schedules.
• Managed office supplies and other activities.
• Gathered feedback post-attestation, addressing any issues or suggestions to continuously enhance customer satisfaction.
• Scheduled and coordinated meetings and appointments and made travel arrangements.
• Handled client communication via email, ensuring timely responses and issue resolution.
• Assisted in the preparation of reports and presentations and updated them.

• Handled Retailers and Distributors of the company and Executed cold calling and lead generation strategies, generating new leads per month.
• Developed and executed strategic initiatives for B2B customer expansion, resulting in a 20% increase in the customer base.
• Successfully handled distributors and retailers, fostering strong relationships and ensuring timely order fulfilment, leading to a 10% improvement in customer satisfaction ratings.
• Implemented sales strategies to meet and exceed sales targets, achieving a year-on-year
growth of 15% in revenue.
• Led sales department operations, overseeing a team of 10 members and implementing sales strategies, resulting in a 20% increase in productivity.
• Conducted brand and FMCG market research, providing regular sales reports to management, contributing to a 10% improvement in decision-making accuracy.