Customer Service Manager | August 2015 – Present
Assisted with staff scheduling of 70+ associates and managed day-to-day operations of the retail store.
Supported in inventory management and ensured stock levels were maintained.
Responsible for directing all perishable and nonperishable departments in absence of store management.
Meeting corporate goals, ensuring customer satisfaction, and maintaining health department standards.
Training new and current associates
Hiring new associates
Ensuring proper security and safety procedures are being followed
Focuses on customer satisfaction
Process payroll
Develops policies and procedures
Balancing $50k+ in assets
Hard working, excellent customer service
I am a serious person, and well organized.
Accomplished retail manager with over 7 years of management experience and a total of 18 years in the retail sector. Bilingual and proficient in diverse managerial roles, including finance, payroll, people management, HR tasks, administration, and recruitment.
Experience in various customer oriented positions.
I have been working in the field of marketing and sales for over 15 years, achieving significant successes in reaching the strategic goals of several companies I have worked with.
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