Business Development Specialist

Location
Türkiye
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Italian, Russian, Turkish
Available for Hire
Yes
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About me

I am a multilingual and service-oriented professional with a strong background in hospitality, tourism, travel sales, and customer care. I speak English (C1), Russian (B2), Italian (basic), and Turkish (native), which allows me to communicate effectively in international and multicultural environments. I’ve worked in both local and global roles, including freelance work in the UAE and Thailand, where I gained valuable experience in customer relations, travel coordination, and sales support. I’ve also had the opportunity to visit various countries, which has helped me develop a broader perspective and deeper understanding of global service standards. I’m someone who is passionate about helping people and building genuine connections. My career goal is to keep improving myself every day-personally and professionally-while working toward achieving long-term success. I believe in staying humble, learning constantly, and always giving my best in every role I take on.




Education

Aug 2018 To Oct 2019 High School @ Interstenoturk

Experience

Feb 2025 To Jul 2025 Business Development Specialist @ ZEDPAY FINANCIAL SYSTEM AND SERVICES

Identify and analyze emerging market trends in fintech and digital payment systems. Research potential clients, partners, and competitors to develop effective outreach strategies. Assist in developing business plans and go-to-market strategies for new services or markets. Generate leads through networking, cold calling, email campaigns, and participation in industry events. Establish and maintain strong relationships with prospective and existing clients. Deliver tailored presentations and proposals to potential partners and clients. Identify and negotiate strategic partnerships with banks, merchants, fintech startups, and enterprise clients. Support integration of ZedPay’s payment solutions into partner platforms or systems. Meet or exceed monthly and quarterly sales targets. Collaborate with the sales team to convert leads into long-term business relationships. Provide feedback to the product and marketing teams based on client needs and market demand. Ensure all business development practices adhere to internal policies and external regulations.

Dec 2020 To May 2025 Travel Consultant @ E.D.U COMPANIES LLC

Understand clients’ travel needs, preferences, and budgets. Recommend destinations, packages, transportation, accommodation, and activities. Arrange flights, hotels, tours, insurance, and other travel-related services. Use booking systems (e.g., Amadeus, Sabre, Galileo) to reserve and issue tickets. Assist clients with visa applications, travel documents, and health requirements. Provide up-to-date information on travel regulations and restrictions. Create detailed and personalized travel itineraries. Modify bookings and arrangements upon client request or in case of travel disruptions. Promote travel products, tours, and packages. Meet sales targets and upsell additional services (insurance, upgrades, excursions). Offer pre-travel advice and 24/7 support during travel if needed. Handle complaints or issues with professionalism and care. Stay updated on travel trends, seasonal offers, and destination news. Maintain strong relationships with suppliers (hotels, airlines, tour operators). Manage payments, invoices, and refunds. Keep accurate client records and booking files.

Aug 2017 To May 2019 Front Desk Receptionist @ MARDIA HOTEL

Welcome guests warmly and professionally. Handle check-in and check-out procedures, issue room keys, and ensure a smooth arrival/departure experience. Take and confirm room bookings by phone, email, or in person. Manage reservation systems and update guest information accurately. Answer inquiries about hotel services, facilities, local attractions, and transportation. Assist with special requests (e.g., wake-up calls, room upgrades, complaints). Manage incoming calls, messages, and emails. Handle billing, issue invoices, take payments (cash, card, POS), and manage guest accounts. Address guest complaints or problems promptly and professionally. Maintain guest records, logs, and reports.

Feb 2016 To Nov 2017 Receptionist @ NEVA HOTEL

Welcome guests warmly and professionally. Handle check-in and check-out procedures, issue room keys, and ensure a smooth arrival/departure experience. Take and confirm room bookings by phone, email, or in person. Manage reservation systems and update guest information accurately. Answer inquiries about hotel services, facilities, local attractions, and transportation. Assist with special requests (e.g., wake-up calls, room upgrades, complaints). Manage incoming calls, messages, and emails. Handle billing, issue invoices, take payments (cash, card, POS), and manage guest accounts. Address guest complaints or problems promptly and professionally. Maintain guest records, logs, and reports.

Mar 2014 To Jan 2015 Front Desk Receptionist @ İDATA VIZE DANIŞMANLIK

Greet visitors and clients professionally; manage front desk operations. Answer and direct phone calls, emails, and inquiries. Schedule meetings and manage conference room bookings. Handle mail, courier services, and office supplies. Assist with administrative tasks such as filing, printing, and document prep. Maintain a clean, organized, and welcoming reception area. Support internal departments with basic clerical tasks. Ensure compliance with visitor protocols and office policies.


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