Remote Cognitive Skills Training Specialist

• Learning extensive training program covering several modules of brain training, including long and short-term memory, audio and visual processing, logic and reasoning skills.
• Facilitating training program to each online student, customizing to age, education levels and learning capabilities.
• Communicating ongoing, altering curriculums with parents and students, monitoring progress, and completing progress reports for online students.

• Counseled employees on Human Resources policies including FMLA and benefits
• Updated ATS, interviewed candidates and completed onboarding for new hires
• Cross-collaborated and maintained relationships with managers and assisted with performance management

• Counseled employees on Human Resources policies including FMLA and benefits
• Updated ATS, interviewed candidates and completed onboarding for new hires
• Cross-collaborated and maintained relationships with managers and assisted with performance management

• Implemented and facilitated phase training for ten-week training sessions with new hires, which helped improve retention rate by 22%.
• Produced interactive training and marketing materials for both new-hire classes and existing call center representatives.
• Managed Midwest-Region standardization project, involving seven different operating systems and 350 employees

• Developed and executed a national corporate values program to 3,500 employees to increase morale, which involved delivering communication and presentations, developing collateral items, determining strategic locations, and event planning.
• Registered and delivered sales training to mortgage sales reps.
• Managed volunteer support staff in five lines of business for continuous employee benefit program, resulting in 500 membership registrations to fitness centers nationwide

• Managed company-wide production and distribution of reward incentive for hitting $2 billion mark, servicing 500 employees while maintaining budget requirements.
• Created PowerPoint presentations, researched key marketing business indicators from several departmental managers for monthly review by executives.
• Coordinated meeting management, planned travel and events for Marketing Department

-Provided administrative support to the HR and IT teams by coordinating schedules, managing correspondence, maintaining confidential employee and technical records, and assisting with departmental documentation and reporting.

-Supported HR functions including onboarding new employees, preparing benefits packets, scheduling interviews, and ensuring accurate data entry into HR systems while maintaining compliance with company policies.

-Assisted IT operations by tracking equipment inventory, coordinating hardware/software requests, processing user access forms, and ensuring smooth communication between departments for technical and personnel needs.

• Resolved customer issues with clients and our manufacturer, negotiated materials during shortages, built and maintained successful customer relationships
• Supported clients such as Johnson Controls, Pfizer, Bristol Myers Squibb and Mead Paper
• Maintained product processing by ordering for customers, managed accounts receivable and accounts payable, assisted outside sales reps with 9-10 major clients