Customer Service Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a bilingual customer service representative fluent in English and Spanish with over 15 years of experience in fast-paced environments. Throughout my career, I have developed strong skills in handling customer inquiries, resolving complaints, and maintaining positive relationships with clients. I am authorized to work in the United States for any employer.
My recent roles include working as a Patient Care Coordinator at Smiles By Design, where I greeted patients, managed scheduling, verified insurance eligibility, and handled payments. I also provided translation services when needed. Prior to that, I worked as a Patient Services Coordinator at Jambo Kids Dental, performing clerical duties, scheduling appointments, and managing patient information using Denticon software.
I have experience working remotely as a Bilingual Customer Service Specialist and Call Center Agent, where I handled data entry, responded to inquiries, and managed customer complaints effectively. Additionally, I have worked in retail and office assistant roles, gaining valuable skills in cash handling, customer guidance, and administrative tasks.
My technical skills include proficiency in Microsoft Excel, Word, Outlook, and general computer skills developed over 10+ years. I am familiar with medical terminology, insurance verification, and medical office procedures, which complement my customer service expertise.
I am detail-oriented, possess strong communication skills, and have experience working with diverse populations including children. I am committed to providing excellent service and support in all my professional engagements.
Professional area
Education
- June 2005 High School Diploma @ Lodi High School
Experience
- December 2023 to May 2024 Patient Care Coordinator @ Smiles By Design
Greet patients; bilingual in Spanish; answer multi-line phone system and chat with patients online; verify insurance eligibility and pre-authorize benefits; manage daily schedule by checking patients in/out and scheduling future appointments; answer patient questions about insurance and financial arrangements; collect and post payments from patients and insurance companies; translate when needed.
- August 2023 to December 2023 Patient Services Coordinator I @ Jambo Kids Dental
Accurately collect and record patient information and ensure distribution to appropriate staff; check in/out patients using Denticon software; perform clerical duties including scheduling appointments and verifying insurance; respond to daily telephone-based and written communications from members and providers; provide information regarding financial policies, registration requirements, and referral resources; collect co-payments and balances when necessary.
- April 2023 to June 2023 Bilingual Customer Service Specialist @ Synergy America
Data entry; respond to all inquiries and refer callers to alternate sources; assist with health-related inquiries; utilize various databases and written materials to provide information.
- January 2023 to March 2023 Call Center Agent @ Answer Net
Work in assigned special projects; identify and assess customer needs; handle customer complaints and provide solutions; use automatic dialer.
- October 2022 to December 2022 Service Attendant @ Costco
Greet members; guide members; organize items and assist other departments.
- January 2020 to September 2022 Office Assistant @ Sweetwater RV reserve
Handled cash payments; managed mail; performed day-to-day duties of the RV park; greeted visitors and guided them to their reserved spot; made routine office tasks efficient.
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