IT Support & Operations Analyst | Application & Integration Support

I am a resourceful IT Support and Application Operations professional with hands-on experience in incident handling, user support, device onboarding, documentation, and customer-facing technical coordination. I am skilled in supporting SaaS platforms, troubleshooting data and operational issues, coordinating with vendors, and ensuring seamless system usage across business teams. I have experience with monitoring tools, reporting processes, and end-user enablement. I am known for improving user adoption, supporting integration workflows, and maintaining operational stability without overclaiming advanced software engineering tasks.

Throughout my career, I have provided Tier 1 and 2 IT support and incident handling, managed ticketing and escalation workflows, and facilitated user access and device onboarding. I have supported SaaS applications and troubleshooting, coordinated with vendors, and acted as a customer liaison. I am proficient in dashboarding, reporting follow-ups, internal training, client onboarding, documentation, and knowledgebase updates.

In my current role at IanWilson Company in Lagos, I assist in the installation and maintenance of sensor systems, monitor acquisition systems, provide first-level troubleshooting and escalation, and offer basic IT support onsite to ensure operational continuity. Previously, I worked at Softfield Solution providing customer-facing support for SaaS platforms, assisting with platform configuration, data checks, and usage troubleshooting, managing client onboarding and training, and acting as the primary liaison between customers and software vendors.

Earlier in my career, I served as an IT Support Technician at Sea O Limited, responding to IT incidents and service requests involving hardware, network, and basic application issues. I performed workstation setup, device provisioning, user access management, ticket escalation, and delivered remote and onsite support across multiple locations.

I hold a B.Sc in Computer Science from Enugu State University of Science and Technology and a Higher National Diploma in Computer Science from Delta State Polytechnic, Ozoro. I have completed certifications in Cybersecurity, System Administration, IT Service Desk, Customer Service, and DevOps Engineering (Azure, GCP). I am proficient with SaaS platforms, ticketing systems, basic SQL/data interpretation, reporting, dashboarding, and user access management.

I am fluent in English, Pidgin English, and Igbo, and I bring strong communication, documentation, training, adaptability, customer support, and client liaison skills to my work. I am committed to maintaining operational stability and enhancing user experience through effective IT support and operations management.