Process Analyst | Quality Assurance | Continuous Improvement

I am a professional with experience in quality assurance, operations, and process improvement, working directly with performance analysis, operational standardization, KPI monitoring, and team development. I have an analytical profile with strong problem-solving skills and the ability to work effectively between operations, leadership, and quality teams. My focus is on reducing failures, improving efficiency, and optimizing processes to drive business success.

I have hands-on experience with operational performance analysis, continuous improvement methodologies, quality tools, and productivity-focused workflows. Throughout my career, I have monitored operational performance and customer service quality metrics, worked on improving quality and productivity KPIs, and conducted training sessions to standardize processes for onboarding new employees.

I am skilled at identifying operational failures and continuous improvement opportunities, supporting process optimization initiatives focused on efficiency and service quality. I have contributed to performance improvement and service consistency initiatives by analyzing operational processes and quality indicators, preparing reports, and supporting leadership teams in defining standards and tracking operational goals.

In addition to my analytical and operational expertise, I have experience supporting operational supervision of customer service agents, applying feedback sessions, standardizing scripts, and improving consultative sales approaches. I have also acted as a backup supervisor, ensuring operational continuity and target delivery while assisting in team organization and daily operational management.

Beyond my professional roles, I am a creative individual with five years of experience as a freelance sculptor and painter. This role has helped me develop strong skills in creativity, organization, and independent project execution, focusing on visual quality, technical detailing, and customer satisfaction.

I am committed to continuous learning and development, having completed certifications such as Lean Six Sigma Yellow Belt and Fundamentals of Quality Management. I am proficient in various technical tools including process mapping, operational KPI analysis, Excel, quality tools like PDCA and Ishikawa diagrams, and AI tools for productivity.

I am a fast learner with a team collaboration mindset, analytical thinking, problem-solving abilities, and a results-oriented approach. I am proactive, take ownership of my tasks, and adapt quickly to changing environments to deliver high-quality outcomes.