Customer Support Specialist

I am a results-driven customer support specialist with experience in high-volume digital environments and remote workflow management. I have built a strong track record of handling complex technical inquiries, navigating CRM systems, and delivering fast, empathetic problem resolution.

I am fluent in English and Portuguese, and I also speak French at an intermediate level. My background as a global traveler has given me first-hand experience in international transit logistics and cross-cultural communication, which helps me work effectively with diverse clients.

In my customer service and sales role, I managed end-to-end communication, qualified client requirements, and closed service agreements. I focused on maintaining quick response times and personalized support, which helped me earn more than 200 five-star reviews and improve customer loyalty.

I also worked as a remote video editor, collaborating with international clients across multiple time zones. In that role, I managed the full client lifecycle from pitch and intake through final revisions and delivery, while meeting tight deadlines and maintaining high-quality output.

My additional technical and construction experience, including work as an apprentice carpenter and electrician helper, strengthened my discipline, adaptability, and problem-solving skills. These roles also helped me communicate clearly with clients and contribute to successful project outcomes.

Overall, I bring a combination of customer support expertise, remote work discipline, technical troubleshooting ability, and multilingual communication skills. I am comfortable working independently, managing competing priorities, and delivering reliable service in fast-paced environments.