Sales Leader
- Location
- United States
- Rate, USD
- $22 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
High achieving professional with 10 years of experience in the Sales and Customer Support industry. Looking for a supervisor position role within a company where my background of problem solving and team building will contribute to a positive work environment that is results focused.
Professional area
Skills
Account ManagementActive ListeningAssistant managerChat and Email SupportCustomer and Client SupportCustomer CareCustomer RetentionCustomer ServiceCustomer SuccessCustomer SupportData EntryDe-escalationFast learnerGood CommunicationLeadershipManagementMentoringPhone SupportRelationship ManagementSales ManagementSales TrainingSalesforceStrong CommunicationTeam BuildingTeam LeadershipTeam ManagementTeam PlayerTeamworkTechnical Support
Education
- 1997-1999 Diploma @ Paul R Wharton High
Experience
- 04/23 Retail Store Manager @ AT&T
•Retail Store Manager in charge hiring, training and scheduling of representatives.
•Maintain weekly inventory to ensure consistent standard is met.
•Worked directly with customers to open new accounts and upgrade devices
•Boosted sales by focusing on customer needs and building profit.- 04/2019-03/2023 Customer Service and Trainer @ T-mobile
•worked directly with customers to to customize a personalized experience to address both questions and concerns .
•Handled escalation calls with the goal to problem solve and retain customers
•Train new employees to comply with company objectives and meet monthly metrics- 05/2016-03/2019 Sales Manager @ Sprint
•Main manager in charge hiring, training and scheduling of representatives.
•Maintain weekly inventory to ensure consistent standard is met.
•Worked directly with customers to open new accounts and upgrade devices
•Boosted sales by focusing on customer needs and building profit.
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