Online Community Moderator

Location
Portugal
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Italian, Portuguese
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About me

I am a dedicated and experienced professional with a strong background in customer service, complemented by exceptional communication skills and a demonstrated ability to maintain composure in challenging situations. As a former Sales Associate at Guess Store, I consistently exceeded sales goals, earning recognition as “Employee of the Month.” My role as a Junior Assistant on Wedding Day at Rebecca Chan Weddings & Events refined my ability to manage complex tasks while maintaining a calm demeanor. Additionally, my experience in the Food Department at CENTERVILLE inc. reinforced my customer service expertise. I am proficient in clerical duties, possess strong software skills, and maintain a commitment to providing outstanding customer experiences.


Professional area



Education

January 2023 - Present Bachelors Degree @ Seneca College

I am curently working towards my Bachelors Degree


Experience

Sep 2021 - Sep 2022 Sales Associate @ Guess Store

– Greeting customers at the door and assisted with purchases
– Answering customer questions and advising shoppers about sales
– Creating attractive displays highlighting seasonal inventory
– Identifying customer needs and upsold to higher-value products as often as possible
– Maintained a regular customer base and actively worked to develop lucrative new customer relationships
– Regularly meeting all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent
– Became the “employee of the month” in December 2021

Jan 2016 - Mar 2020 Junior Assistant on Wedding Day @ Rebecca Chan Weddings & Events

– Assisted Wedding Planner for the execution of the weddings, following the couples provided theme and timeline
– Assisted with lining up the bridal party for the ceremony and reception
– Set up of the venue, including setting up tables, chairs, linens, centerpieces, and table numbers
– Packing up client’s décor and gifts at the end of the evening
– Event design, including setting up escort cards/seating assignment, event signage, and décor,
guestbook, photo booth, lighting candles, handing out/displaying favors, etc.
– Helped coordinate with other wedding vendors (such as catering companies, the Pastry Chef, Florist, etc.) before and after the ceremony.

Jan 2021 - Jan 2022 Newspaper Carrier @ The Mirror Newpaper

– Delivered newspapers to proper address while meeting specific and unique customer demands and requests
– Listened to and resolve customer complaints regarding services or products
– Organized and bundled newspapers for the delivery as requested
– Distribute the bundle of newspapers as per delivery specifications within the timeline provided

May 2019 - Aug 2019 Food Department Associate @ CENTERVILLE inc.

– Provided caring and attentive service to all guests, creating a welcoming environment, and establishing an authentic rapport, which encourages a loyal clientele
– Structured and maintained a clean and satisfied work environment
– Resolved customer complaints and requests for refunds, exchanges, and adjustments
– Happily, assisted customers with purchasing everything they needed until satisfied and content
– Prepared, cooked, and packaged merchandise for delivery
– Successfully completed all jobs by the time requested
– Managed the till all day long assuring at the closure the compliance on the value
– Wiped down countertops, stoves, and other surfaces


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