Hire a Remote Online Community Moderator from Portugal

About me

I am a dedicated and experienced professional with a strong background in customer service, complemented by exceptional communication skills and a demonstrated ability to maintain composure in challenging situations. As a former Sales Associate at Guess Store, I consistently exceeded sales goals, earning recognition as “Employee of the Month.” My role as a Junior Assistant on Wedding Day at Rebecca Chan Weddings & Events refined my ability to manage complex tasks while maintaining a calm demeanor. Additionally, my experience in the Food Department at CENTERVILLE inc. reinforced my customer service expertise. I am proficient in clerical duties, possess strong software skills, and maintain a commitment to providing outstanding customer experiences.

Professional area

Customer Support

Skills

Communication skills Customer and Client Support Flexible Microsoft Excel Microsoft Word Order Entry Database Systems Phone Support Sales Rep Typing

Education

January 2023 - Present Bachelors Degree @ Seneca College: I am curently working towards my Bachelors Degree

Experience

Sep 2021 - Sep 2022 Sales Associate @ Guess Store: – Greeting customers at the door and assisted with purchases
– Answering customer questions and advising shoppers about sales
– Creating attractive displays highlighting seasonal inventory
– Identifying customer needs and upsold to higher-value products as often as possible
– Maintained a regular customer base and actively worked to develop lucrative new customer relationships
– Regularly meeting all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent
– Became the “employee of the month” in December 2021
Jan 2016 - Mar 2020 Junior Assistant on Wedding Day @ Rebecca Chan Weddings & Events: – Assisted Wedding Planner for the execution of the weddings, following the couples provided theme and timeline
– Assisted with lining up the bridal party for the ceremony and reception
– Set up of the venue, including setting up tables, chairs, linens, centerpieces, and table numbers
– Packing up client’s décor and gifts at the end of the evening
– Event design, including setting up escort cards/seating assignment, event signage, and décor,
guestbook, photo booth, lighting candles, handing out/displaying favors, etc.
– Helped coordinate with other wedding vendors (such as catering companies, the Pastry Chef, Florist, etc.) before and after the ceremony.
Jan 2021 - Jan 2022 Newspaper Carrier @ The Mirror Newpaper: – Delivered newspapers to proper address while meeting specific and unique customer demands and requests
– Listened to and resolve customer complaints regarding services or products
– Organized and bundled newspapers for the delivery as requested
– Distribute the bundle of newspapers as per delivery specifications within the timeline provided
May 2019 - Aug 2019 Food Department Associate @ CENTERVILLE inc.: – Provided caring and attentive service to all guests, creating a welcoming environment, and establishing an authentic rapport, which encourages a loyal clientele
– Structured and maintained a clean and satisfied work environment
– Resolved customer complaints and requests for refunds, exchanges, and adjustments
– Happily, assisted customers with purchasing everything they needed until satisfied and content
– Prepared, cooked, and packaged merchandise for delivery
– Successfully completed all jobs by the time requested
– Managed the till all day long assuring at the closure the compliance on the value
– Wiped down countertops, stoves, and other surfaces