Commercial Account Manager

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come Do The Best Work Of Your Life At Boulevard.

Boulevard is seeking a Commercial Account Manager to strategically manage customer relationships to drive revenue growth, maximize client lifetime value, ensure high client retention rates, and execute effective account planning to capitalize on growth opportunities.

As a Commercial Account Manager at Boulevard, you will play a pivotal role in managing and expanding relationships with our key clients. You will be responsible for understanding their business objectives, challenges, and priorities, and leveraging this understanding to drive revenue growth and client satisfaction. You will serve as the primary point of contact for strategic discussions, identify opportunities for upsell and cross-sell, negotiate contract renewals and expansions, and develop comprehensive account plans to achieve mutual success. This role requires strong relationship-building skills, strategic thinking, and effective collaboration with internal teams

What You’ll Do Here:

• Build and maintain strong, trust-based relationships with multiple client decision-makers (multi-threaded in accounts).
• Act as a strategic advisor to clients, utilizing a comprehensive understanding of Boulevard’s products and growth opportunities, as well as our customers’ business goals and challenges to effectively upsell to existing strategic accounts
• Serve as the primary point of contact for all strategic, commercial, and renewal term discussions.
• Develop and execute sales strategies to achieve revenue expansion targets and maximize client lifetime value.
• Negotiate contract renewals with price increases, added expansion products, and extended year terms to improve NRR (Net Recurring Revenue)
• Develop comprehensive account plans outlining growth opportunities, action plans, and milestones.
• Work closely with sales, customer success, and R&D teams to ensure alignment with client needs and objectives.
• Maintain accurate client records, including contract updates and renewals

What You’ll Need To Thrive:

• Minimum of three years experience as a strategic account manager or in a similar role
• Proven work experience in managing key accounts, ranging from $100k- $1M ARR
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and collaborate effectively across departments.
• Strong listening and selling skills, with a passion for discussing commercial terms
• Demonstrated ability to think strategically about business, products, and technical deliverables
• Ability to manage multiple decision-makers and customer account plans simultaneously

How We’ll Take Care Of You:  

Your starting base pay for this role is between $140,000 – $200,000 OTC, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you – Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• 🏝 Take a break whenever you need with our flexible vacation day policy.
• 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
• 💚 Family planning resources and specialized support programs.
• 🔮 Equity: get ahead on the ground floor and grow with Boulevard.
• 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.