Customer Care Tax Expert – Payroll

Remote from
๐ŸŒ Anywhere
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
12 Dec 2024
Industry
Computer Software

About Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

5.0 Rated

The Care Tax Expertย  will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams. This individual will be responsible for assisting customers with their tax profiles, employee taxย  information, state set ups and related questions with a focus on providing a customer first experience.ย  In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

The Customer Care Tax team works closely with our customers, tax agencies, and internal teams with a focus on our customers’ payroll tax experience. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation and reducing customer friction. Our primary focus is assisting our customers with theirย  payroll tax preparation, maintenanceย  and filings.

Training: 5 week training period, Monday – Friday from 9am to 6pm CST. No PTO permitted during training. You will have Christmas day off (12/25/24) & New Years day off (01/01/25).

Schedule requirement: You will be assigned a new schedule after training. Flexibility for any/all schedules ranging from 7:30am to 7:00pm CST Monday – Friday is required. Your schedule may include early mornings, evenings and/or holidays.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Hourly Rate: $25.96
Start Date: 12/16/24

About thisย roll*: (Responsibilities)

  • Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
  • Assist customers with tax related questions through inbound warm transferred phone calls and inbound customerย  emails
  • Work with internal operations team and tax agenciesย  to obtain accurate payroll tax account information to ensure accurate and timely payroll taxย  filings and payments
  • Assist customers with identifying their payroll tax jurisdiction account information and making routine updatesย  as needed to ensure timely filing and payment of payroll tax obligations
  • Review and assist employers with reconciling payroll tax liability debits/credits to theirย  bank accounts.
  • Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies.
  • Collaborate with customersย  to complete Third-Party Agent (TPA) setup
  • Correspond with tax agencies regarding tax notices,ย  inquiries, tax penalty abatements/waivers and tax clearances
  • Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned

Do you have the rightย ingredients*?ย (Requirements)

  • 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
  • 1+ year of prior payroll service bureau experience
  • Knowledge of payroll taxes including federal, state, local and paid family leave
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Strongย  critical problem solving,ย  customer communication, organizational, and influencing skills
  • Experienceย  working with sensitive/confidential information
  • Proficient in Microsoft Excel and Google Suite

Special Sauce* (Non-essential Skills/Nice to Haves)

  • MasterTax Experience
  • FPC or CPP certification
  • Associates or Bachelorโ€™s Degree

*Bread puns encouraged but not required

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.

Pay Rate $25.96โ€”$25.96 USD

Apply now >

Megaphone

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and weโ€™ll help you track your application.

See a few more

Similar remote jobs in Customer Success

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more โ€บ
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more โ€บ
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more โ€บ
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Toast hiring for?

Toast is hiring a remote Customer Care Tax Expert – Payroll from ๐ŸŒ Anywhere

What type of employment does Toast offer?

This is a Full Time role.

Network