COBRA Account Manager

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Sales
Employment type: Full Time,
Job posted: 23 Jun 2025
Apply before: 23 Jul 2025
Experience level: Midweight
Views / Applies: 12345 / 123

Pioneering health and wealth solutions as a privately owned leader.

Financial Services
2000

Actively Hiring

The Account Manager will report to the Director, Client Management, Associate Director, Client Management, or Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for building and maintaining the relationship with the client and for the coordination and administrative support of their assigned client accounts. This role will be the main point of contact for all client questions and concerns. Identifies client specific issues, identifies solutions, and may lead resolution working with other account managers within the organization and outside consultants and brokers to achieve growth and renewal objectives. The Account Manager is also responsible for developing strong external and internal relationships to achieve customer satisfaction, analytical, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies.

Develop a mutually rewarding working relationship with client contacts to ensure renewal of case and retention
Follow through on outstanding issues to the point of resolution
Offer creative product and service solutions to address client’s evolving needs
Monitor on an on-going basis client’s product lines and services to ensure client’s needs are being met
Execute tactical components of the account team’s business plan for customer
Identifies client specific issues, identifies solutions, and may lead resolution working with other operational areas
Collaborate with account team members and functional support areas on more complex product or service issues to ensure client’s needs
Collaborate cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees
Collaborate with team members on case installation to manage the integration of client’s and internal organizations, ensuring a smooth installation
Review client key performance metrics and identify opportunities for plan design changes and efficiencies
Other duties as assigned

Qualifications

Years of Experience:

2-4 years of experience in Account Management or Sale in the Healthcare industry

Degree:

Bachelor’s Degree in Business, Healthcare Administration, Marketing, or related field

Certification:

Skills & Abilities:

Excellent analytical skills with a proactive nature
Strong organization skills with a drive to meet deadlines
Ability to prioritize numerous tasks
Problem solving skills
Clear and concise writing skills to effectively communicate with clients and brokers
Experience presenting educational material or compelling story to clients
An affinity for accuracy and efficiency
Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
Strong verbal and written communication skills
An aptitude for prioritization and multi-tasking
Strong collaboration skills
A drive to learn and apply new concepts quickly
Experience with Salesforce CRM preferred

Apply now >