Crew Management Support

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 22 May 2026
Apply before: 22 Jun 2026
Experience level: Midweight
Views / Applies: 121 / 42

About ECS

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AI Summary

This role supports the NOAA fleet by managing relief mariner assignments, travel, training, and payroll logistics. The position requires strong administrative and programmatic support skills, including interpreting collective bargaining agreements and federal travel regulations. The candidate will work independently and as part of a team to ensure proper staffing of the fleet. Key responsibilities include crew management, program administration, and personnel support. The job is fully remote and requires excellent communication and problem-solving abilities.

Job Complexity

Easy Hard

AI Insight The role requires specialized knowledge of federal regulations and collective bargaining agreements, but the tasks are administrative in nature, making it moderately challenging.

Salary Analysis

AI Insight The salary range for this role is estimated based on similar administrative support positions in the US market. The median salary is around $55,000, which is typical for crew management support roles in government contracting. The offered salary may vary based on experience and location.

Key Skills

Crew Management Administrative Support Logistics Travel Coordination Payroll Collective Bargaining Agreements Federal Regulations Communication Problem Solving Remote Work

Cover Letter Sample

I am writing to express my interest in the Crew Management Support position at Everforth ECS. With my background in administrative support and logistics, I am confident in my ability to manage the relief pool for the NOAA fleet effectively.

I have experience interpreting collective bargaining agreements and federal travel regulations, which aligns with the key responsibilities of this role. My strong organizational and communication skills enable me to handle multiple tasks and coordinate with various stakeholders.

I am adept at identifying problems and proposing solutions, ensuring smooth operations and compliance with policies. I look forward to contributing to the team and supporting the NOAA fleet's mission.

Thank you for considering my application. I am eager to discuss how my skills can benefit your organization.

Possible Interview Questions

How would you handle a situation where a relief mariner is unavailable at the last minute?

I would first check the relief pool for available mariners with the required qualifications. If none are available, I would escalate to the supervisor and explore options such as extending the current crew or contacting other vessels for temporary support.

Can you describe your experience with federal travel regulations?

I have experience processing travel authorizations and vouchers in accordance with the Federal Travel Regulation (FTR). I ensure compliance with per diem rates, transportation policies, and documentation requirements.

How do you prioritize tasks when managing multiple crew requests simultaneously?

I prioritize based on urgency and impact on vessel operations. I use a ticketing system to track requests and communicate timelines to stakeholders. I also delegate tasks when appropriate and ensure critical needs are addressed first.

Explain how you would interpret a collective bargaining agreement for timekeeping purposes. Give an example.

I would review the agreement to identify specific clauses related to overtime, shift differentials, and leave accrual. For example, if the agreement states that work over 8 hours in a day is overtime, I would ensure that timekeeping records reflect that rule and adjust payroll accordingly.

Describe a time you identified a problem in a process and proposed a solution. What was the outcome?

In a previous role, I noticed that crew assignment confirmations were often delayed due to manual email processes. I proposed implementing an automated notification system using a shared calendar and email templates. This reduced response times by 30% and improved crew satisfaction.

Everforth ECS is seeking a Crew Management Support resource to work remotely.

Purpose/Objective The primary objective of this requisition is to obtain specialized administrative and programmatic support and customer service to manage the Marine Operations Crew Section relief pool for the National Oceanic and Atmospheric Administration (NOAA) fleet. The candidate will operate as an independent specialist for planning, coordinating, and performing duties in support of the NOAA fleet and relief pool.

Scope of Work The candidate will exercise responsibility as an independent specialist to ensure the NOAA fleet is properly staffed with relief mariners. This includes performing comprehensive administrative and programmatic support duties for a large and complex branch.

Tasks and Requirements: The candidate shall perform the following duties:

Crew Management and Logistics

Plan and manage relief mariner assignments, travel, training and payroll logistics.
Handle day-to-day filling of crew requests from ships.
Manage administrative task load associated with assignments, travel and payroll.

Program Administration

Analyze and advise on changes in policies and resources that affect program objectives.
Consult with the supervisor on priorities and unusual situations, and receive supervisory direction on policies, objectives, and results.
Adhere to applicable work rules under Crew Management Branch.

Personnel Support

Compile ship feedback for performance plans.
Support time keeping policies and procedures.
Submit personnel actions and training requests.
Interpret and apply Collective Bargaining Agreements to time keeping responsibilities.
Provide general support to relief pool mariners.

Qualifications

Ability to work well within a team, as well as independently
Knowledge of federal travel regulations and time keeping duties.
Ability to interpret and apply Collective Bargaining Agreements to time keeping responsibilities.
Strong written and oral communications.
Ability to apply skills and knowledge to achieve administrative or program objectives.
Ability to identify problems, propose solutions, and defend recommendations.
Ability to write and communicate clear guidelines.

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