Global Quality and Laboratory Improvement Manager

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

This position is responsible for the administration, supervision and monitoring of the global Quality Management System in accordance with ISO/IEC 17025 and Minerals Technical Governance Global policies and procedures for all Mineral Geochemistry laboratories with support to Trade laboratories as required. The incumbent is also responsible for monitoring the laboratory network and promoting laboratory best practice(s), instilling a culture of continuous improvement within the regions and laboratory network. The incumbent will also lead and direct a small virtual team of Quality and Continuous Improvement specialists.

• Global QMS Responsibilities
• Administrates and reviews the global Quality Assurance and Quality Control process to ensure compliance with ISO/IEC 17025 including the design and administration of systems and tools associated with data acceptance & rejection criteria.
• Work with Laboratory managers and OI teams to ensure that Minerals Laboratories implement safe working practices in accordance with global proccedures (OIMS) and Industry recognised standards.
• Maintains and updates central quality control and global lab methodology documentation control (electronically and hardcopy) including SLIM / G6 schemes and manage configurations.
• Provide laboratory support for CCLAS EL / G6 setup, method validation, data acceptance and data rejection, QMS design and best practices to ensure labs adhere to global standards.
• Developing, Distributing & Monitoring new Quality Policies and Proceedures as needed
• Identify and approve Performance Testing Programs that the Group’s laboratories will participate in
• Monitor and oversee laboratory responses back to global PT program providers.
• Client Related Support
• Liaises with regional and local Quality Systems Managers, Operations Managers, Technical Managers and Client Services personnel in response to customer quality complaints and claims.
• Troubleshoot analytical issues as required and coordinate specialist support to address identified problems (e.g. ICP, XRF, FA…)
• Laboratory Audit Responsibilities
• Monitor and use LQSI, Geostats and other PT programs data to identify problems / Improvement trends and highlight laboratories that require further investigation audits and support.
• Utilise remote SLIM / G6 access to monitor and identify quality issues in the laboratory network.
• Schedules, directs and performs internal audits and as necessary to an approved audit schedule (may involve follow-up and detailed site investigation.)
• Laboratory Best Practice and Improvement Responsibilities
• Works with the Group’s senior technical personnel to continuously improve lab products and services.
• Coordinates with the Group’s Technology Transfer Managers and Global Technical Expert peers to schedule new laboratory and/or new methodology start-ups as well as to assist with the validation of new laboratories and/or new methodologies/analytical technologies

Qualifications

• Education – post secondary at the Bachelor level
• Tertiary qualifications in chemistry
• Greater than ten (10) years industry experience
• Completion of Courses in Laboratory Auditing or Accreditation
• Experience in quality systems
• Fluency in English is a prerequisite and fluency in additional languages a definite asset
• Demonstrated skills in analytical methodologies
• Effective communication and interpersonal skills and able to coordinate with teams and motivate others.
• Must be creative, innovative and client-focused
• Able to build trust, respect and confidentiality
• Proven time management skills.
• Works well under pressure.
• Ability to work well with others & independently.
• Possess excellent verbal and written communication skills and be proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook).
• Mandatory to comply with company and Government Occupational Health and Safety requirements

Additional Information

Compensation: $90k to $120k 

Some benefit highlights:

• 80% coverage Health, Dental and Vision 
• Paid time off
• RRSP Program Eligibility 

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.