About this role.
Dandy is a dental technology company seeking an experienced CX Lab Tech - Removables to provide real-time technical support to clinicians. The role involves collaborating on treatment plans, offering live clinical support via phone/chat/video, and facilitating communication between doctors and lab teams. Candidates need 3+ years as a dental technician, 2+ years in 3Shape CAD/CAM design for full/partial dentures, and strong communication skills. The position is remote with UK shifts and offers comprehensive benefits.
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Cover letter sample
Dear Hiring Manager,
I am writing to express my interest in the CX Lab Tech - Removables position at Dandy. With over 3 years of experience as a dental technician and 2+ years specializing in 3Shape CAD/CAM design for full and partial dentures, I am confident in my ability to provide exceptional support to your clinicians. My background includes collaborating on treatment plans, troubleshooting digital workflows, and communicating effectively with doctors to ensure optimal patient outcomes.
I am particularly drawn to Dandy's mission to modernize the dental industry through technology. My technical expertise, combined with my strong interpersonal skills, makes me well-suited to thrive in your fast-paced, fully-digital lab environment. I am comfortable providing live support via phone, chat, and video, and I excel at building rapport with clinicians to resolve complex cases efficiently.
I am eager to bring my skills to Dandy and contribute to your team's success. Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your organization.
Sincerely,
[Your Name]
Sample interview questions
I have over 2 years of experience using 3Shape software to design full and partial dentures. I am proficient in creating digital models, adjusting occlusion, and ensuring proper fit and aesthetics. I have also worked with scan bodies and have a deep understanding of digital workflows.
I listen actively to understand their concerns, empathize with their frustration, and take ownership of the issue. I then review the case details, identify the root cause, and propose a solution, whether it's a redesign or a remake. I keep the clinician informed throughout the process to rebuild trust.
In my previous role, I often handled calls and chats from multiple doctors simultaneously. I prioritize based on urgency and complexity, using a ticketing system to track each case. I ensure that critical issues are addressed first and communicate clear timelines to manage expectations.
I regularly attend webinars, read industry publications, and participate in online forums. I also take advantage of training offered by software providers like 3Shape. Continuous learning is essential to keep up with evolving digital workflows.
I am excited by Dandy's mission to revolutionize the dental industry through technology. The focus on digital workflows and customer experience aligns with my skills and interests. I am eager to contribute to a fast-growing company that values innovation and support.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
We’re looking for experienced and dedicated Customer Experience Lab Technicians – Removables to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.
What You’ll Do
Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
What We’re Looking For
3+ Years in a Dental Technician Role
2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
Deep understanding of digital dental workflows, including scan bodies, and best design practices
Technologically adept with the ability to learn and navigate dental design platforms quickly.
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
Previous experience in a customer-facing lab role is preferred.
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Available shifts: 8am – 4:45pm GMT, 9am – 5:45pm GMT, 9:30am- 6:15pm GMT
Req ID: J-1134
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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