Service Engineer – Multimodality

Remote from: APAC, Singapore
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Software Engineering
Employment type: Full Time,
Job posted: 11 Jun 2026
Apply before: 11 Jul 2026
Views / Applies: 12 / 0

About company

About Philips

Over the past decade we have transformed into a focused leader in health technology

Hospital & Health Care
1891

Actively Hiring

AI Summary

This is a remote role for a Service Engineer specializing in Multimodality (Hospital Patient Monitoring and Imaging Systems) at Philips, based in the ASEAN region. The engineer will provide first-line technical support, perform remote diagnosis, manage service cases, and coordinate onsite visits. The role requires a biomedical/engineering degree, IT skills, and experience with medical devices. The position offers a collaborative environment with a focus on customer satisfaction and continuous learning.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires specialized knowledge in medical devices and IT systems, along with problem-solving skills, but is supported by a team and training, making it moderately difficult.

Salary Analysis

AI Insight The salary for this role is not provided, but based on US market data for a Remote Service Engineer in medical devices, the median is estimated at $80,000. This is competitive for the required experience level and technical skills.

Key Skills

Technical Support Remote Troubleshooting Medical Devices Hospital Patient Monitoring Imaging Systems Case Management Customer Service IT Skills Biomedical Engineering

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Remote Service Engineer - Multimodality position at Philips. With a degree in Biomedical Engineering and over two years of experience in medical device support, I have developed strong technical troubleshooting and customer service skills. My background includes remote diagnosis, case management, and collaboration with field teams to ensure high uptime for critical healthcare systems.

I am particularly drawn to Philips' commitment to improving healthcare access and quality. My proactive approach and ability to manage end-to-end service cases align well with the responsibilities outlined. I am eager to contribute to your team and deliver exceptional support to customers.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills can benefit Philips.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with remote troubleshooting of medical imaging systems?

I have worked extensively with remote diagnostic tools to identify issues in CT and MRI systems. For example, I once resolved a connectivity problem by analyzing network logs and guiding the customer to reset a switch, minimizing downtime.

How do you prioritize and manage multiple service cases simultaneously?

I use a ticketing system to categorize cases by urgency and impact. I address critical issues first while keeping stakeholders informed. I also set aside time for proactive monitoring to prevent potential escalations.

What steps do you take to ensure a first-time fix rate for onsite visits?

I thoroughly review the case history, verify parts availability, and provide clear instructions to the field engineer. I also conduct remote diagnostics before the visit to narrow down the problem.

Describe a time you had to escalate a complex issue. How did you handle it?

I had a recurring software bug in a patient monitor. I documented the symptoms and logs, then escalated to the development team with a detailed report. I kept the customer updated and provided a temporary workaround until the fix was deployed.

How do you stay current with new medical device technologies?

I regularly attend training sessions, read industry publications, and participate in webinars. I also take advantage of Philips' training programs to deepen my knowledge of new systems.

Job Title

Remote Service Engineer – Multimodality

Job Description

Remote Service Engineer – Multimodality

We have an opportunity for a Remote Service Engineer to join our ASEAN team specialising in Hospital Patient Monitoring and Imaging Systems, reporting to the Remote Service Team Leader.

This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day. As a Remote Service Engineer, you will thrive in engaging in interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right and End-to-End approach.

You will work collaboratively with Technical Support, Technology, Service and Commercial teams to remove barriers and facilitate an exceptional and consistent experience to our customers.

Your key responsibilities will be:

Deliver first-line remote technical support for Hospital Patient Monitoring (HPM) systems,
performing remote diagnosis and issue resolution to maximize uptime and customer satisfaction.
Manage end-to-end service cases, including call handling, case creation, documentation, contract entitlement validation, and quotation preparation.
Proactively monitor connected systems to detect issues early and support zero-downtime objectives.
Escalate complex technical issues with clear diagnostics and provided effective technical handover and remote support to field engineers.
Coordinate onsite service visits, including scheduling, parts identification, ordering, and logistics to improve first-time fix rates.
Ensure all service activities complied with regulatory and quality requirements while maintainingclear, proactive communication with customers and internal stakeholders.
Participate in advanced training programs and continuous learning opportunities to deepen technical knowledge and enhance the ability to troubleshoot and resolve more complex issues within the assigned modality.
Any ad hoc duties as assigned by team leader

You will bring:

Relevant degree in Biomedical and/or engineering with at least 2 years experience within medical devices highly regarded.
Positive attitude and enthusiasm to learn and ability to work in a team.
Previous experience in maintenance and troubleshooting of servers, network switches and technically complex systems with prior field experience is required.
Integrity and commitment to customer service with strong communication skills to deliver
the best experience possible
Savvy IT skills and experience with Microsoft products
Proactive ownership of problems through to completion (end-to-end ownership of cases)
Ability to work under pressure and with attention to detail
Understanding of the importance of service record quality

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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