Service Engineer – Multimodality

Remote from: APAC, Singapore
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Healthcare & Medical
Employment type: Full Time,
Job posted: 13 Jun 2026
Apply before: 13 Jul 2026
Views / Applies: 44 / 11

Over the past decade we have transformed into a focused leader in health technology

Hospital & Health Care
1891

AI Summary

This is a remote service engineer role at Philips, focusing on first-line technical support for hospital patient monitoring and imaging systems in the ASEAN region. The position involves end-to-end case management, remote diagnosis, and collaboration with field engineers and internal teams. Candidates need a biomedical/engineering degree, 2+ years of experience, and strong IT skills. The role emphasizes proactive ownership, customer service, and continuous learning.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands advanced technical troubleshooting and coordination across multiple teams, requiring strong problem-solving skills and the ability to manage complex service cases under pressure.

Salary Analysis

AI Insight The offered salary is not specified, but for a similar role in the US market, the estimated median is around $85,000. This is competitive given the specialized technical skills required.

Key Skills

Medical Imaging Patient Monitoring Remote Troubleshooting Technical Support Biomedical Engineering Network Switches Server Maintenance Customer Service End-to-End Ownership Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Remote Service Engineer - Multimodality position at Philips. With a degree in Biomedical Engineering and over 3 years of experience in medical device troubleshooting, I am confident in my ability to deliver exceptional technical support. My background includes remote diagnosis and end-to-end case management for complex imaging systems.

I thrive in collaborative environments and have a proven track record of maximizing customer uptime. I am eager to bring my proactive problem-solving skills to Philips and contribute to your mission of improving healthcare access.

Thank you for considering my application. I look forward to discussing how I can add value to your team.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe your experience with remote diagnosis and troubleshooting of medical imaging systems?

I have worked extensively with MRI and CT systems, using remote access tools to diagnose software and hardware issues, often resolving them without onsite visits.

How do you prioritize multiple service cases under pressure?

I assess urgency based on customer impact and contractual SLAs, then use a ticketing system to track progress. I communicate proactively with stakeholders to manage expectations.

Describe a time you had to coordinate with field engineers to resolve a complex issue.

Once, I diagnosed a recurring network connectivity problem in a hospital. I collaborated with field engineers to replace faulty switches and updated configurations remotely, achieving a first-time fix.

What steps do you take to ensure continuous learning in a rapidly evolving technical field?

I regularly attend vendor training, participate in online forums, and set aside time each week to study new technologies. I also mentor junior team members.

How do you handle a situation where a customer is dissatisfied with the resolution?

I listen to their concerns, apologize, and take ownership. I then investigate the issue thoroughly, escalate if needed, and ensure a satisfactory resolution while keeping the customer informed.

Job Title

Remote Service Engineer – Multimodality

Job Description

Remote Service Engineer – Multimodality

We have an opportunity for a Remote Service Engineer to join our ASEAN team specialising in Hospital Patient Monitoring and Imaging Systems, reporting to the Remote Service Team Leader.

This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day. As a Remote Service Engineer, you will thrive in engaging in interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right and End-to-End approach.

You will work collaboratively with Technical Support, Technology, Service and Commercial teams to remove barriers and facilitate an exceptional and consistent experience to our customers.

Your key responsibilities will be:

Deliver first-line remote technical support for Hospital Patient Monitoring (HPM) systems,
performing remote diagnosis and issue resolution to maximize uptime and customer satisfaction.
Manage end-to-end service cases, including call handling, case creation, documentation, contract entitlement validation, and quotation preparation.
Proactively monitor connected systems to detect issues early and support zero-downtime objectives.
Escalate complex technical issues with clear diagnostics and provided effective technical handover and remote support to field engineers.
Coordinate onsite service visits, including scheduling, parts identification, ordering, and logistics to improve first-time fix rates.
Ensure all service activities complied with regulatory and quality requirements while maintainingclear, proactive communication with customers and internal stakeholders.
Participate in advanced training programs and continuous learning opportunities to deepen technical knowledge and enhance the ability to troubleshoot and resolve more complex issues within the assigned modality.
Any ad hoc duties as assigned by team leader

You will bring:

Relevant degree in Biomedical and/or engineering with at least 2 years experience within medical devices highly regarded.
Positive attitude and enthusiasm to learn and ability to work in a team.
Previous experience in maintenance and troubleshooting of servers, network switches and technically complex systems with prior field experience is required.
Integrity and commitment to customer service with strong communication skills to deliver
the best experience possible
Savvy IT skills and experience with Microsoft products
Proactive ownership of problems through to completion (end-to-end ownership of cases)
Ability to work under pressure and with attention to detail
Understanding of the importance of service record quality

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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