Sales Support Administrator

Remote from: Japan
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Admin & Virtual Assistant
Employment type: Full Time,
Job posted: 16 Jun 2026
Apply before: 16 Jul 2026
Experience level: Entry-Level
Junior
Views / Applies: 19 / 3

Clarivate is a leading global provider of transformative intelligence.

Information Services
2016

AI Summary

This Sales Support Administrator role involves assisting the sales team with administrative tasks such as data entry, order processing, and customer inquiries. The position requires managing databases and directing customers to sales representatives. A high school diploma and Japanese language skills are required. The role is essential for smooth sales operations and customer satisfaction. It is an entry-level to mid-level position suitable for detail-oriented individuals.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves routine administrative and support tasks which are not highly complex, hence a low difficulty level.

Salary Analysis

AI Insight The salary for this role is not provided, but based on market data, a Sales Support Administrator typically earns between $30,000 and $60,000 annually. The median salary is estimated at $45,000. Given the requirement for Japanese language skills, the actual offer may be at the higher end of the range.

Key Skills

Sales Support Administrative Data Entry Customer Service Japanese Language Order Processing CRM Microsoft Office Communication Team Collaboration

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Sales Support Administrator position at Clarivate. With my strong administrative skills and proficiency in Japanese, I am confident in my ability to support your sales team effectively. I have experience in data entry, order processing, and customer service, ensuring smooth sales operations.

My attention to detail and ability to manage multiple tasks make me an ideal candidate for this role. I am eager to contribute to your team's success and enhance customer satisfaction.

Thank you for considering my application. I look forward to discussing how I can add value to Clarivate.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with data entry and managing customer databases?

I have extensive experience using CRM tools to update customer records and ensure data accuracy. In my previous role, I managed a database of 500+ clients, regularly updating contact info and sales interactions.

How do you prioritize tasks when supporting multiple sales representatives?

I prioritize by urgency and deadline, using tools like to-do lists and calendar reminders. I communicate with reps to understand their priorities and adjust accordingly.

Why is Japanese language proficiency important for this role?

Japanese proficiency is required to communicate with Japanese-speaking clients and partners, ensuring clear and accurate handling of inquiries and orders.

Describe a time you handled a difficult customer inquiry. How did you resolve it?

A customer was upset about a delayed order. I apologized, investigated the issue, and expedited shipping. I kept the customer updated until delivery, resulting in a positive feedback.

What steps do you take to ensure accuracy in order processing?

I double-check all order details, cross-reference with inventory, and confirm with the sales rep. I also use order management software to minimize errors.

Job Responsibilities:

Assist in the support of sellers and sales opportunities.

Manage and update customer databases and sales records.

Handle customer inquiries and direct them to the appropriate sales representative.

Support the sales team with administrative tasks such as data entry and report generation.

Ensure timely and accurate processing of sales orders and documentation.

Minimum Qualifications:

High School Diploma or equivalent
Japanese Skills required

Job Category Summary:

Support the sales team by managing administrative tasks, supporting sellers and managers, providing help with sales opportunities, and coordinating with other departments to ensure smooth sales operations. Plays a crucial role in enhancing customer satisfaction by providing timely and efficient support throughout the sales process.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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