Administrative Specialist

Remote from: USA
Salary, yearly, USD: 44,000 - 44,000
Department: Admin & Virtual Assistant
Employment type: Part Time,
Job posted: 17 Jun 2026
Apply before: 17 Jul 2026
Experience level: Entry-Level
Junior
Views / Applies: 21 / 4

Putting our heart and soul into exceptional care.

AI Summary

This Administrative Specialist role at LumiLink Nursing Services supports operational and administrative functions for a remote healthcare program. Responsibilities include monitoring dashboards, conducting outreach for missed vitals, documenting client interactions, and coordinating with internal teams. The position requires strong communication, organization, and attention to detail in a fast-paced environment. It is ideal for candidates with healthcare administrative experience and familiarity with remote monitoring tools.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves routine administrative tasks with clear workflows and supervision, making it less difficult compared to clinical or decision-intensive positions.

Salary Analysis

AI Insight The offered salary of $44,000 per year is within the typical market range for administrative specialists in the US and is competitive for a remote role in healthcare. However, it may be slightly below average for candidates with advanced skills or experience.

Key Skills

Administrative Support Healthcare Operations Remote Monitoring Client Communication Data Entry Microsoft Office HIPAA Compliance Scheduling CRM/EHR Systems Attention to Detail

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Administrative Specialist position at LumiLink Nursing Services. With my background in healthcare administration and strong organizational skills, I am confident in my ability to support the LumiLink Nurse Connect program effectively. My experience with remote monitoring dashboards and client outreach aligns well with the responsibilities outlined in the job description.

I have a proven track record of managing multiple priorities in fast-paced environments while maintaining accuracy and professionalism. I am proficient in Microsoft Office, CRM/EHR systems, and communication tools, which will allow me to seamlessly integrate into your team. I am particularly drawn to this role because of its focus on improving client adherence and outcomes through efficient operational support.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills can contribute to the success of LumiLink Nursing Services.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with remote monitoring dashboards and how you ensure accurate documentation?

In my previous role, I used a telehealth dashboard to track patient vitals and adherence. I logged all interactions in the CRM and followed up on alerts within 24 hours. To ensure accuracy, I double-checked entries and used templates for consistency.

How do you handle multiple priorities in a fast-paced environment?

I prioritize tasks based on urgency and impact, using a digital task manager. For example, I would address missed vital alerts first, then schedule follow-up calls. I also communicate with my team to adjust priorities as needed.

Describe a time you had to communicate difficult information to a client. How did you handle it?

I once had to inform a client that their device was malfunctioning and needed replacement. I remained empathetic, explained the steps clearly, and provided a timeline. I also followed up to ensure they received support.

How do you maintain confidentiality when handling client information?

I strictly follow HIPAA guidelines by using secure systems, not sharing passwords, and only accessing client data necessary for my tasks. I also avoid discussing sensitive information in public areas.

What steps do you take to coordinate effectively with multidisciplinary teams?

I schedule regular check-ins, use shared calendars, and provide clear status updates via email or team chats. I also document decisions and action items to ensure everyone is aligned.

The Administrative Specialist – LumiLink Nursing Services supports the operational and administrative functions of the LumiLink Nurse Connect program. This non-clinical role assists with dashboard monitoring and follow-up activities, client-facing communication and reporting, and the coordination of operational workflows that support nursing services and program delivery. Responsibilities may include outreach related to missed vital submissions, documenting client interactions, facilitating communication between clients and internal teams, creating and organizing client-facing materials, and coordinating technology support follow-up as needed.

In addition, the Administrative Specialist provides administrative support to nursing leadership through meeting coordination, documentation management, report organization, scheduling support, and other operational tasks as assigned. This position requires strong communication, organization, adaptability, and attention to detail in a fast-paced remote healthcare environment.

Job Skills

Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments
Familiarity with remote monitoring platforms, dashboards, and communication systems (Preferred)
Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
Ability to communicate professionally and compassionately with clients, caregivers, and internal teams
Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately
Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams
Strong attention to detail with the ability to maintain accurate documentation and follow-up records
Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools
Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership
Ability to provide basic troubleshooting for LumiLink clients’ iPads and RPS device support.

Job Description

Customer Focus

Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience
Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities
Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through

Communicates Effectively

Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities
Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows
Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner

Collaborates

Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks
Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns
Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home

Tech Savvy

Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities
Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently
Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities

Plans & Aligns

Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program
Organize reports, documentation, and operational records to support efficient program management and workflow organization
Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency

Manages Complexity

Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness
Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates
Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs

Ensures Accountability

Monitor adherence alerts and complete required outreach and documentation activities within established timelines
Ensure all client interactions, follow-up actions, and operational updates are documented accurately and consistently
Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activities

Earn $22/hour.

Schedule – Monday-Friday 8:00 AM- 12:30 PM EST or 7:00 AM – 11:30 AM CT

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan — both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay — access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package – https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

Associate’s degree in Business Administration, Healthcare Administration, Information Systems or a related field
5 years of experience providing administrative and operational support for senior leadership in lieu of degree.
1-3 years’ experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral Health
Must reside in the following states TX, TN, LA, FL and be able to work Central Time.

Apply now >