Manager Operations

Remote from: Europe
Salary, yearly, EUR: 55,000 - 70,000
Department: Product & Operations
Employment type: Full Time,
Job posted: 10 Jul 2026
Apply before: 10 Aug 2026
Experience level: Midweight
Views / Applies: 33 / 0

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

BCD Travel is seeking an Operations Manager to lead a team of Travel Consultants in a remote role across multiple European countries. The manager will oversee operational performance, client servicing, team development, and budget management. Key responsibilities include reviewing performance reports, acting as liaison between Account Managers and staff, coaching employees, and hiring. Candidates need extensive corporate travel management experience, Sabre GDS skills, and excellent communication.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires extensive experience in corporate travel management, leadership, and budget oversight, making it challenging but not executive level.

Salary Analysis

AI Insight The offered salary range of 55,000-70,000 EUR is competitive for an Operations Manager role in the European travel industry, aligning with market rates in the Netherlands. However, it is above average in lower-cost countries like Poland, reflecting the role's seniority.

Core Skills Required

Operations Management Corporate Travel Sabre GDS Team Leadership Budget Management Customer Service Coaching Performance Management Client Servicing Communication Skills

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Operations Manager position at BCD Travel. With over X years of experience in corporate travel management, I have developed strong leadership skills and expertise in Sabre GDS, budget management, and team development. I am confident in my ability to drive operational performance and client satisfaction.

In my previous role, I successfully improved team efficiency by 20% through coaching and process improvements. I am adept at balancing priorities and ensuring seamless service delivery. I am eager to bring my skills to BCD Travel and contribute to your global team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your organization.

Sincerely, [Your Name]

Sample Interview Questions

How do you prioritize tasks when managing multiple team members and client demands?

I assess urgency and impact, delegate accordingly, and use tools like task boards to track progress. I also hold regular check-ins to adjust priorities as needed.

Describe your experience with budget and cost management in travel operations.

I have managed budgets of up to €500k, monitoring expenses and identifying cost-saving opportunities. I analyze reports to ensure we meet financial goals without compromising service quality.

How would you handle an underperforming team member?

I would first have a private conversation to understand issues, provide constructive feedback, and set clear performance goals with a development plan. Follow-up meetings track progress.

Can you give an example of how you improved operational performance in a previous role?

I implemented a new reporting system that reduced response times by 15% and increased client satisfaction scores by 10% through better data visibility and team accountability.

How do you ensure effective communication between the account management team and operational staff?

I hold weekly alignment meetings, use shared dashboards, and encourage open feedback. I also act as a bridge to ensure both sides understand expectations and challenges.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Operations Manager (Remote)

Full time, United Kingdom, Czech Republic, Poland, Netherlands, Switzerland

If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.

In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management, and budgetary and cost management for a team of Travel Consultants.

As an Operations Manager, you will

Review operations performance reports and provide direction to improve the performance of the operations against goals
Serve as the primary liaison between the Account Manager and the operational staff
Assist team efforts to move market share to BCD Travel preferred suppliers
Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching
Oversee and assist the team members in balancing priorities and managing their workload
Hire new employees

About you

Extensive experience in the corporate travel management industry
Sabre GDS skills required
Prior budget and cost management experience
Impeccable customer service and interpersonal skills
Excellent verbal and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Poland: 132,000-156,000 zł
Netherlands: 55,000-70,000 EUR
Czech Republic: 8500,00-9100,00 CZK

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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