Customer Service Representative – German and English (Interim)

Remote from: Portugal
Salary, yearly, EUR: 18,000 - 23,000
Department: Customer Success
Employment type: Full Time,
Job posted: 14 Jul 2026
Apply before: 14 Aug 2026
Experience level: Midweight
Views / Applies: 33 / 2

About company

About Catawiki

Catawiki's mission is to make special objects available to everyone.

Consumer Goods
2008

Actively Hiring

AI Summary

Catawiki is seeking an interim Customer Service Representative fluent in German and English for a 7-month contract in Lisbon. The role involves resolving customer queries and disputes via chat, email, phone, and social media, requiring strong communication and analytical skills. Candidates should have 1-4 years of customer service or content moderation experience, be flexible with weekends and holidays, and commit to working in the office at least 2 days per week. The position offers a competitive salary of €18,000-€23,000 annually and the opportunity to work with a diverse team in a fast-paced, mission-driven environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves handling complex disputes and complaints across multiple channels, requiring problem-solving and critical thinking, but it is guided by established procedures and team support.

Salary Analysis

AI Insight The offered salary range of €18,000-€23,000 is below the European market average for a bilingual customer service role (typically €20,000-€30,000). However, considering the interim nature and Lisbon's cost of living, the base salary is acceptable but not highly competitive.

Core Skills Required

Customer Service German English Problem Solving Communication Dispute Resolution Multichannel Support Team Collaboration Critical Thinking Adaptability

Cover Letter Sample

I am writing to express my enthusiasm for the Customer Service Representative position at Catawiki. With my fluency in German and English and over two years of experience in customer service, I have honed the skills necessary to resolve complex disputes and provide exceptional support across multiple channels. I am particularly drawn to Catawiki's mission of connecting people with extraordinary objects and thrive in fast-paced, collaborative environments.

In my previous role, I successfully managed high volumes of inquiries via phone, email, and chat, often mediating between buyers and sellers to reach satisfactory resolutions. My strong analytical abilities and empathy allow me to handle challenging situations with patience and efficiency. I am also adept at quickly adapting to new tools and processes, which I understand is essential for working with diverse teams and departments.

I am fully available for a 40-hour workweek, including weekends and holidays, and I am eager to contribute to Catawiki's customer experience. Thank you for considering my application; I look forward to the possibility of joining your team and helping customers delight in their special objects.

Sample Interview Questions

Describe a time when you had to handle a difficult customer complaint. How did you resolve it?

I once dealt with a customer who received a damaged item. I listened empathetically, apologized, and immediately offered a refund or replacement. I coordinated with the shipping team to expedite the return and ensured the customer was updated throughout. The customer appreciated the swift resolution and left positive feedback.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I assess urgency and impact: urgent issues like payment problems come first, then standard queries. I use tools like ticketing systems to track and organize, and I communicate clear timelines to customers. If overwhelmed, I ask for team support.

Why are you interested in working at Catawiki specifically?

Catawiki's unique marketplace for special objects fascinates me. I enjoy solving complex problems and am excited by the variety of cases. The company's values of ownership and passion align with my work ethic, and I look forward to contributing to a fast-growing, international team.

How do you stay motivated during repetitive tasks in customer service?

I focus on the impact of each interaction: helping someone resolve an issue gives me satisfaction. I also take short breaks to reset, and I set small goals like handling a certain number of cases efficiently. Team recognition and seeing positive feedback keep me engaged.

Provide an example of how you worked with another department to improve the customer experience.

In my previous job, I noticed recurring complaints about order tracking. I collaborated with the logistics team to streamline tracking updates and create automated email alerts. This reduced inbound inquiries by 15% and improved customer satisfaction scores.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

IMPORTANT NOTE:

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
Professional speaking and writing skills in German and English; strong communication skills.
Strong analytical and critical thinking skills.
Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
Ability to quickly switch between various customer channels, like phone and e-mail communications.
Ability to positively interact with your team and other departments.
Available to work 40 hours per week.
You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
You are flexible with working at least 2 weekends a month and on some public holidays.
This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience.
Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
A Work From Home Allowance to help with your monthly household bills.
Commuting between your home and our office is covered by Catawiki.
Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Apply now >