Seasonal Customer Service Representative – Remote, Philippines

Remote from: Philippines
Salary, yearly, PHP: 444,000 - 444,000
Department: Customer Success
Employment type: Full Time,
Job posted: 26 Jul 2026
Apply before: 26 Aug 2026
Experience level: Midweight
Views / Applies: 37 / 4

Revolutionizing the tire-buying experience with convenience, selection, and customer service.

Automotive
2004

AI Summary

This is a seasonal (6-month) Customer Service Representative role fully remote from the Philippines. The position involves handling high-volume inbound calls and emails for a US e-commerce tire company, managing order lifecycles, and meeting performance KPIs. The ideal candidate has at least 3 years of call center experience, strong English skills, and a high-speed internet connection. The company is a small, fast-growing, agile team that values test-and-learn approaches and process innovation. This role offers a chance to work in a dynamic start-up environment with potential for extension.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The job requires handling a high volume of phone calls in a fast-paced environment while maintaining quality and meeting KPIs, which adds pressure. However, the tasks are procedural and do not require complex problem-solving, resulting in a moderate difficulty level.

Salary Analysis

AI Insight The offered salary of PHP 444,000 yearly is within the typical range for experienced customer service representatives in the Philippines. However, since this is a seasonal independent contractor role, it does not include benefits or job security. The salary appears competitive for the required experience and remote work setup.

Core Skills Required

Customer Service Inbound Calls Problem Solving Communication Time Management CRM Google Workspace Adaptability KPI Management Multitasking

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Seasonal Customer Service Representative position. With over 3 years of experience in high-volume call center environments, I possess the strong communication and problem-solving skills needed to excel in this role. I am accustomed to fast-paced settings and am committed to providing exceptional customer service.

As a self-starting professional, I thrive on responsibility and enjoy working independently to meet and exceed KPIs. I am eager to contribute to your team's growth and adapt to the dynamic nature of your company.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your needs.

Sincerely,

[Your Name]

Sample Interview Questions

Describe a time you handled a difficult customer over the phone.

I remained calm and empathetic, listened to their concern, and provided a solution within company policy. For example, when a customer was upset about a delayed shipment, I coordinated with logistics and offered a discount, turning the situation positive.

How do you manage your time during high call volumes?

I prioritize tasks based on urgency and use efficient call handling techniques. I also take brief notes during calls to ensure accurate follow-up.

Why do you want to work for Tires Easy?

I am drawn to the company's innovative approach and the opportunity to be part of a small, agile team where I can contribute directly to process improvements.

How do you stay motivated working remotely?

I maintain a dedicated workspace, set daily goals, and take regular breaks. I also communicate frequently with my team to stay connected.

What does excellent customer service mean to you?

It means listening actively, understanding the customer's needs, and providing a solution that exceeds their expectations. It also involves being patient and courteous even under pressure.

Customer Service Representative – Seasonal (Remote, Philippines)

This is a seasonal 6 month contract role beginning in September, with a potential opportunity to extend based on business needs.

A bit about us:

We’re on a mission to redefine how tires are delivered and experienced. As a fully remote, small, and agile team, we move fast and value finding creative solutions to complex problems. We aren’t afraid to experiment! We test constantly, iterate quickly, and lean into innovation to stay ahead of the curve.

We are currently looking for dedicated independent contractors to join us as we scale one of the fastest-growing e-commerce companies in the US. If you thrive in a dynamic, “test-and-learn” environment, are passionate about providing exceptional customer service, and want to be a driving force in a pioneering industry, we want to hear from you.

A bit more about this role:

As a Customer Service Representative, you will be the first point of contact for Tires Easy customers by answering questions, solving issues, and providing guidance on products and orders. You’ll support customers via phone and email, and ensure every interaction is friendly, professional, and solution-oriented.

We are not a BPO – we are a small, scrappy, and fast-growing company where we change things quickly and constantly improve our workflows and tools. This role is ideal for a high-level professional who thrives in a fast-paced environment and enjoys the “start-up” energy of a small team where you can help build and refine processes.

Key Responsibilities

Multi-Channel Support

Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day.
Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
Drive timely resolution for all assigned cases within our ticketing system.

Accountability & KPI Performance

Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
Maintain a high level of reliability and dependability in a fully remote environment.

Adaptability & Process Innovation

Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
Demonstrate a “creative learner” mindset by staying current on rapid product updates and company guidelines

Adaptability in a Growing Business

Take on new tasks and responsibilities as the company scales and customer needs evolve.

Attributes to success:

Accountability & Integrity: You are a self-starting professional who thrives on responsibility, and can work independently.
Customer Obsession: You are a kind, empathetic brand representative who can relate to customers and stay calm under pressure.
Competitive & Goal-Oriented: You have a drive to succeed independently and enjoy hitting targets within a fast-moving team.
Creative Learning: You like to learn and explore alternative solutions to complex problems.
Clear Communication: You can simplify complex details and tailor your tone for both written and verbal interactions

Eligibility Requirements:

Must be based in the Philippines. Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls. English proficiency – strong spoken and written communication skills are required High School Diploma or equivalent

High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source
Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office
Experience in the tire or automotive industry is a plus (but not required – training provided)
Positive, proactive, and collaborative team player who values kindness and inclusivity
Available during business hours, will be scheduled for 5 days per week from Monday-Saturday between the hours of 5am-5pm Pacific Standard Time

Perks & Benefits

Though this role is a temporary 6 month seasonal contract role, we do offer some perks!

Compensation: Range beginning at $37,000 PHP Monthly
Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours.

Please submit resume in English.

Apply now >