Customer Engagement Strategy Lead

Remote from: USA
Salary, yearly, USD: 137,100 - 244,100
Department: Customer Success
Employment type: Full Time,
Job posted: 26 Jul 2026
Apply before: 26 Aug 2026
Experience level: Senior
Views / Applies: 21 / 0

ManTech delivers technology-driven innovation, develops game-changing solutions, and delivers mission-focused technologies for defense and federal civilian agencies.

Defense & Space
1968

Actively Hiring

AI Summary

MANTECH is seeking a Customer Engagement Strategy Lead to support a high-visibility pilot program at the Department of Veterans Affairs. This part-time, fully remote role acts as a bridge between technical teams and VA end users, ensuring alignment with customer needs. The lead will oversee technical performance, integrate user feedback, and identify strategic opportunities and risks. The ideal candidate has deep VA knowledge, 14+ years of experience, and strong executive communication skills. This is a future opportunity offering a competitive salary range.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires a master's degree, 14+ years of experience, deep VA knowledge, and the ability to bridge technical and business domains, indicating a high level of expertise and responsibility.

Salary Analysis

AI Insight The offered salary range of $137,100 to $244,100 is competitive for a senior customer engagement strategy lead with deep federal IT expertise. The median of $190,600 aligns well with market rates for this level of responsibility and experience.

Core Skills Required

Strategic Planning Customer Engagement Federal IT VA Knowledge Stakeholder Management Risk Management Business Development Technical Translation Program Management Executive Communication

Cover Letter Sample

I am writing to express my interest in the Customer Engagement Strategy Lead position at MANTECH. With over 14 years of experience in federal IT and deep knowledge of the VA's organizational structure, I am uniquely positioned to bridge technical teams and customer needs. I have a proven track record of managing high-visibility pilot programs and driving strategic growth while mitigating risks. I am eager to bring my expertise to this role and contribute to MANTECH's mission of protecting and innovating for our nation. Thank you for your consideration.

Sample Interview Questions

Describe your experience with the VA's organizational structure, specifically across OIT, VHA, VBA, and NCA.

I have worked extensively with the VA, understanding the distinct missions and cultures of each line of business. For example, during a previous engagement, I facilitated cross-agency collaboration to align IT deployments with clinical needs in VHA and benefits processing in VBA.

How would you establish effective feedback loops from pilot users to rapidly iterate on the IT capability?

I would implement a structured feedback cadence using surveys, focus groups, and direct observation. Data would be synthesized weekly and presented to technical teams in actionable formats, prioritizing changes based on impact and feasibility.

Can you provide an example of how you translated complex technical concepts into business value for a federal client?

In a prior role, I explained the benefits of cloud migration to VA leadership by framing it in terms of cost savings, faster updates, and improved data security, which directly addressed their strategic goals.

How do you identify and mitigate risks in a high-visibility pilot program?

I proactively monitor user adoption metrics and stakeholder feedback. For instance, when user resistance emerged during a pilot, I facilitated workshops to address concerns and adjusted the deployment plan, escalating high-impact issues to executives immediately.

Describe a time you spotted a strategic growth opportunity within a client account. How did you pursue it?

While supporting a VA pilot, I noticed a recurring pain point in data interoperability. I presented a concept for a new integration tool to the client and coordinated with our business development team to shape a successful proposal.

General information

Requisition #

R69464

Locations

USA-Remote Work

Posting Date

07/23/2026

Security Clearance Required

None

Remote Type

Fully Remote

Time Type

Part time

Description & Requirements

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!
***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Customer Engagement Strategy Lead to join our team. This is a Part-time Remote position with an onsite location for meetings in Herndon, VA.

The Customer Engagement Strategy Lead will support a high-visibility pilot program introducing a major new IT capability within the Department of Veterans Affairs (VA). Operating at the intersection of technical execution and client strategy, this part-time role serves as the critical bridge between our engineering teams and the VA’s end users. You will ensure our technical teams understand the deep customer context necessary to maximize the pilot’s impact while actively monitoring the landscape across all VA lines of business (OIT, VHA, VBA, NCA, etc.) to identify corporate risks and strategic growth opportunities for MANTECH.

Responsibilities include but are not limited to:

Technical Performance Oversight & Customer Alignment; Bridge Technical & Business Operations: Provide continuous customer context to technical team members, ensuring engineering, development, and implementation decisions align with the daily realities and needs of VA end users.
Optimize Pilot Outcomes: Oversee the performance of technical delivery teams during the pilot phase, defining success metrics that reflect both technical usability and true client satisfaction.
User Feedback Integration: Establish feedback loops from the pilot’s user sampling across various VA business lines to rapidly iterate and refine the IT capability during active deployment.
Strategic Opportunity & Risk Management
Corporate Risk Mitigation: Proactively identify organizational, operational, or technical risks arising from user adoption and sampling across diverse VA stakeholders. Develop mitigation strategies and immediately escalate high-impact risks to executive leadership.
Opportunity Identification: Detect emerging agency needs, pain points, and expansion possibilities during the pilot phase that align with MANTECH’s broader capabilities.

Corporate Resource Engagement: Act as a conduit to MANTECH corporate leadership (including engaging the VP of the Health Division and other account executives) to leverage company-wide resources for risk mitigation or to position ManTech for follow-on strategic captures; delivering Customer Context Briefings; delivering Pilot Risk & Opportunity Log; delivering Executive Strategic Briefs.

Minimum Qualifications:

Master’s degree in Information Technology or a relevant discipline, plus at least 14 years of related professional experience.
Deep understanding of the Department of Veterans Affairs, including organizational structure, cultural nuances, and operational distinctions across OIT, VHA, VBA, and NCA.
Experience working alongside software engineers, IT architects, or technical project managers, with the ability to translate complex technical concepts into business value (and vice versa).
Experience with executive communication, stakeholder management, and consulting within federal IT programs.
Strong business development or program management instincts, with the ability to spot acquisition trends, expansion opportunities, and political or operational risks within a client account.

Preferred Qualifications

Experience leading customer adoption, change management, or user-centered design for large-scale federal IT modernization pilots.
Existing professional network and credibility within VA leadership and program offices.
Background in federal business development, capture strategy, or account management at a major defense/civilian contractor.

Clearance Requirements:

Must be a US Citizen and be willing and able to obtain and maintain a VA Public Trust Clearance.

Physical Requirements:

The position is sedentary, and office based. This requires the ability to communicate daily with co-workers, management, and customers

The projected compensation range for this position is $137,100.00-$244,100.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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