Customer Service Associate

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 26 Jul 2026
Apply before: 26 Aug 2026
Experience level: Midweight
Views / Applies: 16 / 1

Custom apparel and promotional products for schools and organizations.

Printing
2013

AI Summary

Fresh Prints, a custom apparel startup, is hiring a Customer Service Associate to support its supply-chain and logistics team. The role involves handling customer inquiries via email, chat, text, and phone, focusing on timely and professional resolution. Key responsibilities include meeting productivity and quality metrics, maintaining documentation, and collaborating with cross-functional teams. Candidates need at least 1.5 years of customer support experience and strong communication skills. The position is remote with a night shift schedule, offering a monthly salary of $550-$700 plus a night shift allowance.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level customer service with clear guidelines and metrics, but requires multitasking and problem-solving across multiple channels, making it moderately easy.

Salary Analysis

AI Insight The listing does not specify a salary range for US-based applicants, but the market range for Customer Service Associates in the US is typically $25,000 to $55,000 annually, with a median around $37,000. The offered monthly salary of $550-$700 appears to be for the Philippines-based role.

Core Skills Required

Customer Support Written Communication Attention to Detail Problem-Solving CRM Systems Multitasking Independent Work Collaboration Process Improvement Metrics-Driven

Cover Letter Sample

Dear Hiring Team,

I am excited to apply for the Customer Service Associate position at Fresh Prints. With over two years of experience in customer support, I have developed strong written communication skills and a keen attention to detail that aligns with your requirements. I thrive in fast-paced, metrics-driven environments and enjoy collaborating with cross-functional teams to resolve customer issues efficiently.

In my previous role, I consistently met or exceeded quality and productivity benchmarks, and I take ownership of customer interactions from start to resolution. I am comfortable working night shifts and am eager to contribute to Fresh Prints' reputation for outstanding customer experience.

Thank you for considering my application. I look forward to the opportunity to discuss how I can support your team.

Sincerely, [Your Name]

Sample Interview Questions

How do you handle a difficult or upset customer?

I listen actively to understand the issue, apologize sincerely, and take ownership to find a solution. I remain calm and professional, ensuring the customer feels heard. If needed, I escalate to a supervisor while keeping the customer updated.

Describe a time you had to manage multiple tasks under pressure.

In my previous role, I handled chats and emails simultaneously during peak hours. I prioritized urgent tickets and used templates for common queries, ensuring response times stayed within SLA. I also communicated with teammates to balance the workload.

Why is attention to detail important in customer service?

Attention to detail prevents errors in order processing, documentation, and communication. It ensures customers receive accurate information, reduces follow-ups, and maintains trust. For example, double-checking addresses avoids shipping delays.

How do you collaborate with other departments to resolve customer issues?

I clearly document the issue and its impact, then reach out to the relevant team (e.g., Production or Sales) with specific details. I follow up to ensure resolution and update the customer. I also share feedback to prevent recurrence.

What strategies do you use to meet performance metrics like QA score and response time?

I track my own performance using dashboards, set personal goals slightly above targets, and review feedback to improve. I also use shortcuts and macros for efficiency without sacrificing quality. Time management is key.

Support a multi-million dollar business’ supply-chain & logistics team

Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.

The Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience.

Performance Expectations

A successful associate will:

Consistently meet productivity and quality benchmarks
Demonstrate strong attention to detail in documentation and communication
Apply feedback to reduce repeat errors
Show ownership of tickets from start to resolution
Prioritize customer-first decision-making
Maintain reliability and accountability during assigned shifts

Key Responsibilities

Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
Resolve customer issues accurately while adhering to company policies and service standards
Maintain detailed and accurate documentation in tickets and internal systems
Ensure proper ownership of customer conversations, including follow-ups and handoffs
Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
Maintain professionalism and brand standards in all client-facing communication
Contribute to process improvements by identifying recurring issues or inefficiencies

Eligibility and Qualifications

At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
Comfortable working in a fast-paced, metrics-driven environment
Strong written communication skills with the ability to maintain a professional brand voice

Skills and Competencies

Strong written and verbal communication skills
Attention to detail and organizational ability
Problem-solving and critical thinking skills
Ability to manage multiple conversations simultaneously
Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
Ability to work independently while knowing when to escalate

Job Location: Work From Home / Remote

Working Hours: 8:00 PM to 5:00 AM Philippine Time, Monday to Friday

Monthly Salary: Between $550 to $700 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Apply now >