About this role.
This Senior Business Analyst position at Gainwell supports Medicaid Management Information Systems (MMIS) and pharmacy domains, translating state and federal policy into system requirements and configuration. You will act as a domain subject matter expert, lead requirements and design sessions, and ensure solutions align with CMS guidance and business rules. The role involves configuration across claims, provider, member, and pharmacy areas, plus testing and operational readiness support. It is a high-impact role that blends business analysis, policy interpretation, and technical execution in a mission-driven healthcare environment.
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am thrilled to apply for the Senior Business Analyst - Provider+ position at Gainwell. With extensive experience in Medicaid Management Information Systems and a strong background in translating complex policy into actionable system requirements, I am well-prepared to support your MMIS domains. My expertise includes leading requirements sessions, configuring claims and provider modules, and ensuring rigorous testing and operational readiness. I am passionate about using technology to improve health outcomes for vulnerable populations and would love to contribute to your mission. Thank you for your time and consideration.
Sample interview questions
In my previous role, I worked on a state Medicaid MMIS modernization project where I interpreted federal and state policies, such as eligibility and claims processing rules, into user stories and configuration requirements. I collaborated with policy experts and developers to ensure each requirement included clear acceptance criteria and traceability to the source regulation.
I first assess the impact by evaluating the change against business rules, policy requirements, and system dependencies. I document trade-offs and risks, then present them to stakeholders with recommendations, ensuring that any scope change goes through a formal change control process and maintains full traceability.
I once led a design session for a provider enrollment module where the state office and internal IT team had conflicting priorities on timelines and data validation rules. I organized a series of workshops, created visual process flows, and used a decision matrix to align on a solution that met both policy and technical constraints while documenting assumptions for future discussions.
I maintain a requirements traceability matrix that links every requirement to its source policy, design artifact, configuration item, and test case. During SIT and UAT, I review test scripts against this matrix and work with QA to fill any gaps, which helps ensure complete coverage and quick defect identification.
I prepare clear test scenarios based on real-world business processes and support business users by providing domain context and expected outcomes. For defects, I perform root cause analysis, document the impact, and collaborate with developers to validate fixes, then walk through retesting with the business to ensure functional readiness.
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
As a Senior Business Analyst – Provider+ at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Will be supporting business, policy, and technical execution across one or more functional domains within MMIS Medicaid Management Information Systems (MMIS) and/or the Medicaid Pharmacy environment. Supported domains may include Member, Provider, Claims (Medicaid, Dental and/or Pharmacy), Finance, Plan and Care Management, and Business Relationship Management.
This role supports end‑to‑end domain delivery by translating state and federal Medicaid policy and program requirements into product features, system configuration, and design artifacts. The Business Analyst works closely with the Domain Lead, Technical Analysts, and cross‑functional teams and acts as a domain and policy subject‑matter expert (SME) to ensure successful implementation and operational readiness.
Your role in our mission
Requirements & Design
Serves as the primary Domain SME and trusted advisor to the Engagement Lead (EL) on business processes, including regulatory and operational impacts. Ensures solutions align with CMS guidance, state policy, and documented business rules. Supports the EL with scope negotiations and change control by assessing trade‑offs and evaluating functional, regulatory, and operational impacts of requested changes.
Leads and participates in requirements and design sessions with clients and internal teams to validate functional and technical needs. Interprets federal and state Medicaid policies and translates them into system configuration, product features, business rules, and design artifacts. Acts as a policy SME supporting the Domain Lead with analysis, interpretation, and solution recommendations.
Develops and maintains domain design documentation, including a comprehensive Design Document covering workflows, interfaces, X12 EDI transactions, letters, and reports. Ensures requirements are accurate, complete, and traceable, with clearly defined acceptance criteria. Documents domain-level decisions, assumptions, risks, and dependencies, evaluating downstream impacts.
Build / Configuration
Supports configuration and implementation activities across Design, Development, and Implementation (DDI). Partners with technical teams to ensure solutions align with approved designs, policy interpretations, and business rules. Responsible for domain-specific configuration, including:
- Claims: edits, pricing, benefit limits, adjudication logic
- Plan: contracts, benefits, programs, fee schedules
- Provider: types, specialties, contracts, enrollment, credentialing
- Member: eligibility, benefits, plans, demographics
- Pharmacy: RX benefits and claims processing
Testing
Reviews test cases to ensure alignment with requirements, policies, and acceptance criteria. Provides SME support during System Integration Testing (SIT) and User Acceptance Testing (UAT). Assists with defect analysis, root cause investigation, resolution validation, retesting, and ensuring overall functional readiness.
Operational Readiness & Deployment
Supports operational readiness across environments, data, processes, and staffing. Provides domain expertise for Operational Readiness Reviews (ORR), parallel testing, and performance testing. Contributes to cutover planning, transition to operations, and hypercare support.
Collaboration & Client Engagement
Partners closely with Domain Leads and Technical Analysts as a key domain and policy SME. Leads and supports client communications, including requirements discussions, design reviews, and issue resolution. Facilitates working sessions across business, configuration, and technical teams. Delivers functional demos and solution walkthroughs to validate product alignment with client needs. Supports documentation, knowledge transfer, and ongoing operational support.
What we’re looking for
- Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field.
- 5 to 8 years of hands‑on experience supporting healthcare system implementations, including MMIS solutions and Medicaid Pharmacy platforms.
- Experience with QNXT or similar healthcare claims/encounter management systems.
- Strong knowledge of state and federal Medicaid policy, regulations, and program rules (required).
- Strong understanding of Medicaid domains, including claims, member, provider, and prior authorization processes.
- Demonstrated experience translating policy and program rules into system requirements, configuration support, and design artifacts.
- Strong knowledge of SQL is required, particularly for data analysis and validation.
- Strong client communication skills, with experience interacting directly with business stakeholders.
- Proven ability to lead or support functional demonstrations, walkthroughs, and collaborative working sessions.
- Strong documentation, facilitation, and analytical skills.
- Experience working in SDLC and Agile delivery environments.
What sets you apart
- Knowledge of MITA (Medicaid Information Technology Architecture).
- Experience with system integrations, EDI/X12 transactions, analytics, and reporting.
- Familiarity with state and federal healthcare regulations and compliance standards.
What you should expect in this role
- Fully remote options from Contiguous US locations only
- Video cameras must be used during all interviews, as well as during the initial week of orientation
The deadline to submit applications for this posting has been extended until a suitable candidate is selected.
The pay range for this position is $69,400.00 – $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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