About this role.
This Regional Account Manager role at BCD Travel is a remote, full-time position responsible for managing a portfolio of regional accounts in the business travel sector. Key duties include client retention, contract negotiation, new business implementation, financial reporting, and driving profitability through up-selling and cross-selling. The ideal candidate has strong experience in travel management, client relationship building, and strategic business planning. The role requires excellent communication skills and the ability to collaborate with global teams and key decision-makers. BCD Travel offers a flexible, inclusive work environment with opportunities for professional growth and travel industry perks.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Regional Account Manager position at BCD Travel. With extensive experience in business travel account management and a proven record of driving client retention and profitability, I am confident in my ability to deliver results for your global team. I have successfully managed complex regional portfolios, negotiated contracts, and implemented new business initiatives to exceed client expectations. My expertise in up-selling and cross-selling aligns perfectly with your goal of consolidating business and increasing revenues. I am eager to contribute to BCD's commitment to innovation and sustainable business travel.
Sample interview questions
I have managed a portfolio of corporate clients across multiple countries, focusing on building strong relationships, conducting regular business reviews, and aligning travel programs with client goals. I use data-driven insights to identify opportunities for optimization and demonstrate ROI, which has helped me achieve a 95% retention rate.
I prepare thoroughly by understanding the client's priorities and benchmarking against market rates. I aim for win-win solutions by offering value-added services and flexible terms. For example, I renegotiated a contract that reduced costs by 10% while improving service levels.
I establish clear communication channels and use project management tools to track milestones. I hold regular virtual meetings with cross-functional teams and ensure that regional nuances are addressed. I also create documentation to keep everyone aligned.
I set clear KPIs aligned with client objectives and use dashboards to track performance. I provide monthly reports that highlight achievements and areas for improvement. Based on the data, I work with the client to adjust strategies and implement process improvements.
I noticed a client's travel data showed underutilization of our safety services. I presented a proposal for our risk management solution, which addressed their duty of care needs and increased account revenue by 15%.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Regional Account Manager (Remote)
Full time, Hong Kong, Singapore
As a Regional Account Manager, you are responsible for managing a portfolio of a regional account(s) to include but not limited to client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials, business planning, and reviews, establishing relationships with key decision makers in multiple regions, and staff development. You’ll report to global program management.
As a Regional Account Manager, you will
Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives
Manage new business implementations, working closely with the implementation team to ensure client expectations are met
Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs
Identify and assist in the selection of technology tools and processes to produce desired results
Establish and maintain relationships with key customer decision-makers in the region
Perform client business reviews and deliver regular financial reporting to all stakeholders
About you
Prior travel management company or related business travel account management experience desired
Experience implementing and managing large market or regional clients
Thorough knowledge of business travel account management and operations
Adept with travel industry technology and processes
Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
Knowledge of creating business plans and managing business/client strategies
Highly proficient in spoken and written English
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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