About this role.
Ramp is building smart infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. As a Customer Activation Manager on the Partnerships team, you will own the activation and early growth of partner-referred customers, building and refining the Partner Success program. This role involves managing strong relationships with accounting, private equity, and venture capital partners, while driving partner onboarding and customer activation at scale. The position requires 3+ years of experience in customer success, partnerships, account management, or product operations, with a high emphasis on project management, communication, and adaptability. Ramp offers a fast-paced, high-agency environment where employees own problems end to end and make consequential decisions.
Role DNA
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Job Complexity
3/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Customer Activation | Partnerships role at Ramp. With over four years of experience in customer success and partnership management within fast-growing tech companies, I have developed a strong ability to drive customer onboarding and activation while building trusted partner relationships. My background includes working closely with accounting and financial software partners, where I consistently exceeded activation targets by implementing streamlined onboarding processes.
I am particularly drawn to Ramp's mission of building smart finance infrastructure and its focus on high agency and urgency. In my previous role, I owned end-to-end partner enablement, delivering training and support that improved partner satisfaction and customer retention by 20%. I thrive in ambiguous, fast-paced environments and enjoy solving complex problems with cross-functional teams.
I am confident that my experience in partner ecosystem operations, combined with my passion for product mastery, would allow me to contribute immediately to Ramp's growth. I look forward to the opportunity to discuss how I can help drive the success of your partner-referred customers.
Sincerely, [Your Name]
Sample interview questions
In my previous role, I had a partner who was not fully utilizing our platform, leading to low customer activation rates. I scheduled a detailed discovery session to understand their business goals and pain points. I then created a tailored enablement plan, including regular training and co-marketing efforts. Within three months, their activation rate improved by 35%, and the partnership became one of our top revenue contributors.
I would start by understanding the customer's specific business needs and technical environment. Then I would tailor an onboarding plan that highlights the most relevant features, providing clear step-by-step guidance and resources. I would schedule check-ins to address questions and ensure they experience quick wins, which builds confidence and momentum. I would also coordinate with the partner to ensure a seamless transition and reinforce the value they provided by referring Ramp.
At my last job, I identified a recurring issue where customers were struggling with a specific integration. I compiled detailed feedback and usage data, then presented it to the product team. We collaborated on a workaround while the engineering team developed a permanent fix. I also documented the temporary solution and communicated it to partners. This increased customer satisfaction and reduced support tickets by 25%.
I prioritize by using a tiered approach based on partner size and potential. I maintain a structured cadence of check-ins, using a CRM to track interactions and milestones. I also personalize my communication for each partner, understanding their unique business models and goals. To scale efforts, I create self-service resources and webinars for lower-touch partners while dedicating more time to high-potential ones.
Ramp's unique value lies in its ability to automate the entire spend lifecycle, providing savings and growth insights that directly impact a company's bottom line. With over $200B in annualized spend flowing through the platform, it has proven traction and data that sets it apart. I would communicate this by sharing concrete metrics and case studies, emphasizing how partners can enhance their own service offerings by introducing Ramp to their clients, ultimately strengthening their advisor role.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion.
What You’ll Do
Partner Relationship Management
Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
Drive Partner Enablement and Customer Activation
Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale
What You Need
Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience
Familiarity with partner ecosystem operations
Exceptional project management and time management
Excellent verbal and written communication
Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customer needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment
Nice to Haves
Experience with accounting partners, Private Equity, and/ or Venture Capital
Experience contributing to the development and growth of new teams
Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
Experience with financial services sales
Experience at a high-growth startup
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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