About this role.
GOAT Group is seeking a Digital Authentication Associate to review designer apparel and footwear listings for authenticity, accuracy, safety, and marketplace-policy compliance. The role combines detailed visual and product-data inspection with moderation, defect analysis, and ongoing learning about counterfeit methods and designer release trends. The associate will also contribute to authentication guides, training sessions, and process improvements that support quality, consistency, and SLA performance. Candidates need strong designer-fashion knowledge, sound judgment with sensitive information, independent problem-solving ability, and availability for scheduled weekends, holidays, and 20–30 hours weekly. This remote-US role is measured primarily by authentication accuracy, speed, consistency, and knowledge-sharing contributions.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
3/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Digital Authentication Associate role with GOAT Group. My strong interest in designer apparel and footwear, paired with careful attention to product details, would allow me to evaluate listings consistently and help protect the trust of the Grailed community. I am comfortable working independently, applying clear standards, and continuously building knowledge of evolving brands and counterfeit indicators. I would welcome the opportunity to support accurate authentication, quality improvement, and collaborative team learning.
Sincerely,
Your Name
Sample interview questions
I would first verify that the photos clearly show the key indicators for the brand and product type, such as labels, stitching, hardware, tags, materials, logos, sizing, and construction. I would compare these details against reliable brand references and known release information, then confirm that the stated condition, accessories, colorway, and category match the evidence. If information were insufficient or inconsistent, I would escalate or reject the listing according to policy rather than make an unsupported decision.
I would treat the accuracy issue as material because buyers need trustworthy information even when the product itself may be authentic. I would document the specific discrepancies, apply the relevant moderation standard, and request correction or remove the listing as policy requires. I would also note recurring patterns so the team can improve guidance or checkpoints.
I use official brand releases, trusted authentication references, resale-market research, and structured comparison of known authentic and counterfeit examples. I would participate actively in team training and review defect reports to understand new failure patterns. I also keep organized notes on brand-specific identifiers and changes in construction, labels, and packaging.
I would follow a repeatable review workflow that prioritizes the highest-risk authentication signals first while ensuring every required field is checked. I would use established guides and hard checkpoints to prevent skipped steps, and flag uncertain cases promptly instead of spending disproportionate time without progress. I would monitor my own defect patterns and adjust my process when quality data identifies an opportunity to improve.
I would document the pattern clearly with the relevant product characteristics, visual examples where permitted, and the decision rationale. I would share it with the appropriate team lead and suggest an update to the guide or checkpoint if it could prevent repeat errors. If useful, I would also help present the finding in a training or mentorship session so the team can apply it consistently.
About the Team
At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.
In this role you will:
- Authenticate Listings
- Review and authenticate designer apparel and footwear listings before they are available for sale
- Remove unsafe listings or listings that do not meet marketplace standards
- Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
- Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
- Respond to community and marketing requests for additional item moderation
- Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
- Train and Develop Authentication Skills
- Stay up to date on designer authentication methods, release trends, and evolving counterfeit techniques
Attend training or mentorship sessions with team leads to increase designer apparel and footwear authentication knowledge - Host training or mentorship sessions to contribute to team learning and development
- Assist in building and improving authentication resources, guides, and hard checkpoints
- Stay up to date on designer authentication methods, release trends, and evolving counterfeit techniques
- Contribute to Company-Wide Initiatives and OKRs
- Understand how authentication work affects defect rate and metrics for the Grails designer authentication team overall
- Recognize how authentication volume impacts SLA and operational metrics for the team overall
- Support process improvement initiatives focused on consistency, quality, and efficiency
- Other duties as assigned
- Designer Knowledge
- Knowledge and/or familiarity with various designer brands and categories including, but not limited to:
- Enfants Riches Deprimes
- Balenciaga
- Vetements
- Stone Island
- Gallery Dept
- Paly Hollywood
- Alexander McQueen
- Amiri
- Golden Goose
- Balmain
- Knowledge and/or familiarity with various designer brands and categories including, but not limited to:
We are looking for:
- Strong knowledge and interest in designer clothing, culture, and trends
- Ability to learn/adapt quickly with proven independent problem-solving skills
- Strong attention to detail and consistency in decision-making
- Enthusiastic about Grailed and/or a power user of the Grailed platform
- Professional: Impeccable judgment when trusted with sensitive, non-public data and information
- Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
Your Performance Will Be Measured On:
- How accurately and efficiently you can authenticate designer listings
- Consistency in identifying authentic and inauthentic items
- Contribution to team knowledge sharing and process improvement initiatives
Requirements:
- Work eligibility
- Background knowledge about designer footwear and apparel; you bring expertise to the team
- Availability to work weekends and holidays (as scheduled)
- Availability to work 20–30 hours per week
- Availability to attend team meetings and collaborate frequently
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$21—$21 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.
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