About this role.
Payoneer is hiring a remote Customer Success Manager in Poland to own a portfolio of strategic, high-potential customers. The role focuses on retention, renewals, expansion revenue, executive relationship management, and structured account growth planning. The successful candidate will lead commercial discussions, deliver executive QBRs, maintain CRM pipeline data, and coordinate with internal teams to improve customer outcomes. This is a commercially oriented customer success position suited to someone with at least three years of experience in customer success, account management, or B2B sales. Fintech, payments, SaaS, enterprise account management, and Salesforce experience are preferred.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would start by reviewing account health, product adoption, business objectives, stakeholder mapping, renewal timing, support history, and expansion signals. I would then define mutually agreed success outcomes, risks, growth opportunities, owners, milestones, and measurable KPIs, reviewing progress regularly with both the customer and internal partners.
I would first understand the underlying reasons, such as adoption gaps, budget pressure, missing capabilities, or unresolved service concerns. I would quantify the value already delivered, align on a recovery plan for gaps, involve the appropriate internal teams, and present renewal options that preserve the relationship while matching the customer’s current priorities.
I tailor the QBR to the executive audience by focusing on business outcomes rather than product activity. I present progress against agreed goals, relevant performance insights, risks, upcoming priorities, and strategic recommendations, while reserving time to validate the customer’s changing objectives and secure alignment on next steps.
I would track renewal rate, gross and net revenue retention, expansion pipeline, product adoption, customer health scores, engagement with key stakeholders, support trends, and forecast accuracy. The most useful metrics should be paired with qualitative account context so that risks and opportunities can be acted on early.
I would clarify the customer impact, desired outcome, urgency, and decision-makers, then establish a shared action plan with clear ownership and dates. I would keep the customer informed through consistent communication, advocate for their needs internally, and close the loop by confirming resolution and documenting lessons that can prevent similar issues.
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location: Poland
Remote
Full-time
Role Summary
We’re looking for a highly talented Customer Success Manager to join our growing team in a strategic and commercial role focused on customer retention and revenue growth. You will manage a portfolio of high-potential customers, build strong executive relationships, and identify opportunities for expansion through long-term account planning and exceptional execution.
This role is ideal for someone with a strong background in Customer Success, Account Management, or B2B Sales who combines commercial acumen with a customer-centric mindset and thrives in a fast-paced environment.
What You’ll Do
- Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
- Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
- Build and maintain strong relationships with C-level executives and senior stakeholders.
- Develop and execute quarterly and annual account growth plans to maximize customer value.
- Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
- Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
- Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
- Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
- Identify strategic growth opportunities within existing accounts and drive long-term customer success.
Who You Are
- Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
- 3+ years of experience in Customer Success, Account Management, or B2B Sales roles.
- Strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
- Excellent negotiation, relationship-building, and stakeholder management skills.
- Confident presenter with experience leading executive meetings and engaging senior decision-makers.
- Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
- Customer-focused and proactive, with a strong sense of ownership and accountability.
- Analytical thinker with the ability to translate customer insights into strategic actions.
- Experience using Salesforce or similar CRM platforms.
Preferred Qualifications
- Experience in Enterprise Sales or Enterprise Account Management.
- Background in Fintech, Payments, or SaaS environments.
- Familiarity with customer lifecycle management and strategic account planning.
#LI-FD1
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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