About this role.
HomeLight is hiring a remote Inside Sales (Home Consultant) professional based in Tijuana, Mexico to support prospective home buyers and sellers. The role manages warm inbound leads and outbound follow-up, using consultative phone conversations to identify needs and connect clients with appropriate HomeLight solutions. Success depends on rapid rapport-building, careful listening, accurate CRM documentation, and a high-touch customer experience. This is a customer-first sales role with no cold calling, though it operates in a fast-changing real estate technology environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by introducing myself clearly, setting an agenda for the call, and using open-ended questions to understand the client's situation, timeline, and priorities. I actively listen, reflect back what I heard, and avoid rushing to a recommendation before I understand their needs. This helps the client feel heard and creates a foundation for a relevant, trustworthy next step.
I would document the attempt in the CRM and follow an approved, thoughtful cadence using calls and any permitted communication channels. Each follow-up would be concise, personalized, and focused on how I can help rather than simply requesting a callback. I would also review available lead details to make later outreach more relevant.
I stay organized by preparing for calls, documenting key details immediately, and prioritizing follow-ups based on client urgency and engagement. During each conversation, I focus fully on the individual client so I can identify the right next step efficiently without making the interaction feel rushed. Strong CRM habits allow me to maintain quality while managing a consistent pipeline.
I would record the client's contact preferences, buying or selling goals, location, timeline, property details when applicable, financial or readiness indicators shared by the client, key concerns, and agreed next steps. I would keep notes factual, clear, and timely so any team member can understand the conversation history. Accurate records also support personalized follow-up and reliable reporting.
I would slow the conversation down, acknowledge that the decision can feel significant, and ask questions to identify what is creating uncertainty. I would explain relevant options in straightforward language, confirm their understanding, and guide them toward an appropriate next step without applying pressure. My goal would be to help the client feel informed, supported, and confident.
***** This role is permanent work from home set-up from Tijuana, Mexico *****
Who We Are
We’re building the future of real estate — today.
HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that’s enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
Our team breaks barriers every day while staying committed to HomeLight’s goals and core values, which is a crucial element to our shared success.
Who You Are
You are a strong communicator who builds trust quickly and knows how to guide meaningful conversations. You’re skilled at listening, asking the right questions, and understanding client needs in a thoughtful, consultative way. You bring experience working directly with customers over the phone and are comfortable owning conversations from start to finish. You take pride in delivering a high-quality experience and helping clients make important decisions with confidence.
What You’ll Do
- Serve as the first point of contact for home buyers and sellers who have expressed interest through HomeLight
- Handle inbound (warm) leads through both incoming and outbound follow-up calls — no cold calling required
- Conduct one-on-one, consultative conversations to understand each client’s home buying or selling needs
- Build trust quickly and guide clients toward the most relevant HomeLight solutions
- Provide a high-touch, personalized experience that makes clients feel confident in their next steps
- Maintain detailed and accurate records of all client interactions in CRM systems
- Follow up thoughtfully to ensure a seamless and supportive client experience
What You Bring
- Proven experience in customer-facing roles (sales, client services, or similar)
- Strong communication and listening skills, with the ability to build rapport quickly
- Experience handling inbound leads or consultative conversations over the phone
- Ability to manage conversations with focus and depth (one client at a time)
- Customer-first mindset with a focus on quality over volume
- Strong organizational skills and attention to detail
- Comfort using CRM systems and standard business tools
- Ability to adapt in a fast-paced, evolving environment
Let’s chat!
HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request, and any accommodation will be addressed confidentially.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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