About this role.
Mural is seeking a Senior Solutions Engineer to lead technical engagement for enterprise customers in the DACH region. The role combines discovery, solution design, demonstrations, security and compliance guidance, and technical support for complex SaaS sales cycles. The successful candidate will partner closely with Sales, Customer Success, Product, Engineering, Legal, and Security teams while shaping regional product feedback and technical standards. Strong German and English communication, enterprise SaaS experience, API and integration knowledge, and familiarity with GDPR-oriented customer requirements are central to the position.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader EU market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin by aligning on business outcomes, stakeholders, decision criteria, and the current collaboration workflow. I would then validate technical requirements covering identity management, integrations, data governance, security review, and rollout scale. I would summarize priorities, risks, and agreed next steps in a mutual action plan that links Mural capabilities to measurable customer value.
I would first categorize the questions by ownership, such as product security, privacy, legal, infrastructure, and implementation. I would use approved documentation and subject-matter experts to provide accurate, consistent answers, clearly identifying supported controls and any limitations. I would also keep Sales and the customer informed of dependencies and timelines to prevent the review from becoming a late-stage deal risk.
I tailor the demonstration to the customer’s priority use cases, showing only workflows that support their desired outcomes. Rather than presenting features in isolation, I connect each capability to adoption, governance, efficiency, or collaboration outcomes. I close by validating success criteria and proposing a practical path from pilot to scalable deployment.
I start by understanding the business process, systems of record, identity model, data flow, and operational owner. I then assess the available API capabilities, authentication methods, rate limits, security considerations, and implementation effort. My recommendation distinguishes between a standard configuration, a partner-led integration, and custom development so the customer can make an informed trade-off.
I would synthesize feedback into recurring themes, including customer segment, use case, business impact, urgency, and evidence from multiple engagements. I would separate feature requests from underlying problems and propose clear hypotheses or solution options. Sharing this context with Product and go-to-market teams helps prioritize improvements that can strengthen both customer outcomes and future sales motions.
ABOUT THE TEAM
Every day, the Technical Solutions team at Mural makes sure that we’re not just “built for the Enterprise” – we are “built for your Enterprise.” Through thoughtful discovery, we uncover our customers’ real challenges and design solutions that land right the first time, always considering security and scalability. Our work is vital to driving mutual success for our customers and for Mural. We achieve this in partnership with a diverse, fun team spanning Sales, Customer Success, Product, Engineering, Marketing, Legal, and Security & Compliance.
YOUR MISSION
As a Senior Solutions Engineer for the DACH region, you’ll serve as a trusted technical partner for prospective and existing enterprise customers. Customers in this region are sophisticated buyers with structured purchasing processes and a multitude of security and compliance requirements. You’ll lead discovery sessions with executive stakeholders focused on business value, craft best‑practice solutions, and guide customers through technical, security, integration, and compliance considerations.
This role is ideal for someone with deep SaaS sales experience, strong judgment, and the ability to operate autonomously while working with teammates around the globe. You’ll be a reliable source of knowledge for customers and colleagues alike, helping enterprise teams adopt and scale Mural in ways that are secure, practical, and built for how they actually work.
WHAT YOU’LL DO
Drive Strategic Engagements: Act as the primary technical authority for complex Enterprise deals, translating business objectives into scalable Mural solutions.
Influence Product Direction: Serve as the “Voice of the Customer,” synthesizing regional market feedback to directly inform the product roadmap and go-to-market strategy.
Lead Technical Governance: Guide Enterprise stakeholders through complex security, compliance, and integration requirements.
Optimize Sales Velocity: Partner with Sales and Customer Success leadership to refine discovery and demo motions, ensuring high-value technical wins in the EMEA market.
Elevate Technical Standards: Champion best practices for solution design and documentation across the global SE team, serving as a mentor and escalation point for technical inquiries.
WHAT YOU’LL BRING
A proactive mindset and ability to devise creative solutions, comfortable in both business and technical contexts, with a passion for continuous learning and helping customers maximize the value of Mural’s full product suite.
5-7+ years of experience in Solutions/Sales Engineering and technical implementation ideally in enterprise SaaS environments
Comfortable working primarily within Central European Time (CET) and traveling occasionally within EMEA for key customer engagements.
Fluent German (C1/C2 or native) and professional English, with the ability to confidently conduct discovery sessions, deliver demos, and manage technical, security, and compliance discussions in both languages.
Create and deliver compelling product demonstrations and solution narratives that connect Mural’s capabilities to customer outcomes, use cases, deployment considerations, and scalable adoption.
Exceptional written communication skills with strong attention to detail, particularly when preparing technical documentation, RFP responses, and security questionnaires.
Deep understanding of how SaaS products are designed, built, and implemented, with experience advising customers on integrations and RESTful APIs.
Experience navigating enterprise security, compliance, and legal environments, including familiarity with regulatory frameworks such as GDPR and other data protection standards, and systems related to user lifecycle management, data retention, eDiscovery, auditing, and monitoring.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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