About this role.
This Senior Payroll Administrator role supports Lyra International payroll operations, with primary coverage for Mexico and Spain while based in Mexico City. The position manages monthly salary payments, payroll administration, employee queries, statutory reporting, audits, and payroll-related projects. It requires strong accuracy, advanced English, Excel capability, and at least 4–5 years of international payroll administration experience. The successful candidate will work with Deel, Workday, Google Drive, and internal stakeholders while occasionally deputizing for the Payroll Manager. This is a hybrid full-time role requiring at least two office days per week in Colonia Nápoles.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader MXN market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I have supported payroll administration by coordinating accurate employee data, validating payroll inputs, responding to queries, and working with local providers or internal stakeholders to meet country-specific deadlines. I use structured checklists and reconciliation steps to ensure each country’s process is completed accurately and on time.
I validate employee changes against approved documentation, reconcile inputs with HRIS records, review exceptions such as new hires or terminations, and compare totals with prior periods. I document discrepancies, obtain approvals for corrections, and retain an audit trail for each payroll cycle.
I would acknowledge the request quickly, verify the employee’s records and payment history, identify the root cause, and communicate clear next steps and timing. If a correction requires escalation or provider action, I would track it through resolution and keep the employee and relevant stakeholders informed.
I maintain organized, current documentation and reconcile statutory reporting figures to payroll outputs before submission. For audits, I provide complete supporting records, explain controls and reconciliations clearly, and address findings promptly to prevent recurring issues.
I would first protect time-sensitive and high-risk work, especially payroll deadlines, statutory obligations, and employee payment issues. I would allocate tasks based on urgency and team capacity, establish clear ownership and escalation paths, and provide concise status updates to stakeholders.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Summary
Lyra Health are recruiting a Senior Payroll Administrator to assist with the Payroll Manager for Lyra International, specially covering Mexico and Spain based in Mexico. Reporting to the Payroll Manager, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes.
This position requires to be in the office at least 2 of 5 days in the offices in Colonia Nápoles.
Key Responsibilities
Key responsabilities for this role include but not limited to:
To facilitate payment of staff salaries monthly on an international basis
Assist with any payroll administration tasks
Assist with employee payroll queries and onboarding in the Deel platform
Ensure records on the payroll platform are accurate
Support and cover any payroll ticket query in workday
Ensure updated documents and information is always available on Google Drive
Prepare monthly reporting for statutory requirements and management within deadlines
Assisting with Payroll Implementation and projects for existing Global entities
Support in the Payroll integration with Workday
Keep up to date with relevant legislation and system changes
Assist with auditing requirements for Lyra international when required
Deputise in the absence of the Payroll Manager – Manage team, allocate work & point of contact for escalation
About you
If you feel comfortable with a multicultural enviroment and have:
Attention to detail
Customer Service
Organisation
Ability to work to tight deadlines
Self-motivated an able to work efficiently in a busy environment
Good level of competence on Excel
Experience
Minimum 4-5 years in a payroll administrator role. International experience is essential. Beneficial if experienced in Other European payrolls or Canada.
English language advance level is required.
Workday integration experience is desirable.
Compensation
We offer a professional environment with competitive compensation and benefits above those required by Mexican law.
Stability:
Full-time, contract directly with Lyra Health, with 100% of your actual salary registered with IMSS (no mixed schemes).Compensation and Benefits:
30 days Aguinaldo (Christmas bonus).
Monthly Grocery Vouchers (Vales de Despensa).
Monthly Restaurant Vouchers (Vales de Restaurante).
Discretionary Annual Performance Bonus.
Premium Wellness Benefits:
Health Plan (medical app access + medication support).
Life Insurance (after one year).
Lyra’s own Employee Assistance Program (EAP).
4 personal semestral days (paid time off)).
Christmas Basket.
Additional Information
“We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.”
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