About this role.
Customer.io is hiring a six-month contract Accounts Payable Manager to manage day-to-day AP and travel-and-expense operations during a busy period. The contractor will administer Ramp and Navan workflows, review bills and expense reports, reconcile activity to the general ledger, and resolve vendor and policy exceptions. Success depends on accurate coding, timely close support, disciplined exception management, and responsive stakeholder communication. The role requires at least three years of AP and T&E experience, with Ramp, Navan, NetSuite, or comparable systems experience preferred. It is a deadline-driven individual-contributor engagement with meaningful ownership of operational improvements.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I use a consistent review checklist covering receipt completeness, business purpose, policy limits, accounting codes, approvals, duplicate submissions, and any required allocation details. I resolve exceptions promptly with the employee and document recurring issues so the process can be improved.
I first confirm the reporting period and extract activity from the expense platform and ERP. I match transactions by date, amount, merchant or vendor, account, and entity; investigate timing differences and unmatched items; then maintain an exception log with owners and due dates until all material items are resolved.
I would acknowledge the vendor promptly, verify the invoice, payment status, approval route, banking details, and any duplicate or coding concern. I would clearly explain the next step and expected timing, coordinate with internal approvers or treasury as needed, and keep the vendor updated until resolution.
I apply policies consistently while explaining the business reason and the specific requirement behind an exception. When possible, I offer a practical path to resolution, such as obtaining missing documentation or requesting the appropriate approval, and use recurring questions to improve guidance and training.
I would analyze the exception queue for repeat causes, such as missing receipts, incorrect coding, or delayed approvals. If a pattern emerges, I would document the root cause, recommend a system rule, template, or employee guidance update, and measure whether the change reduces exceptions and close-cycle delays.
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I’m looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.
What we value
- Ownership — you drive the exception queue to zero, not someone else.
- Directness — you enforce policy clearly and kindly, without dodging hard conversations.
- Precision — a mismatched dollar amount doesn’t get past you.
What you’ll do
- Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
- Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
- Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
- Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
- Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
- Spot recurring T&E headaches and propose (and document) process fixes.
What we’re looking for
- 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment
- Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk)
- Sharp eye for detail and a solid grasp of expense policy enforcement
- Excellent written and verbal communication skills
- Ability to manage a recurring, deadline-driven workload
- Experience with NetSuite or a comparable ERP is a plus
Compensation & Benefits
This is a contracted engagement at $45–60/hr USD, depending on experience, for an estimated 6-month term.
Our Process
No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute cross-functional screen with a member of the AP team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
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