About this role.
Five9 seeks an individual-contributor Enterprise Sales Director to acquire new cloud contact-center customers across Iberia. The role owns the full enterprise sales cycle, from self-generated pipeline and networking through forecasting, negotiation, closure, and post-sale retention support. Candidates need at least five years of outside enterprise software sales experience, a demonstrable hunter/closer record, and comfort selling to C-level stakeholders. Fluency in Spanish and English is required, while contact-center software experience and familiarity with the assigned territory are preferred.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I segment the market by ideal-customer profile, prioritize accounts with clear business triggers, and create a multichannel outreach plan using referrals, partners, events, and targeted executive messaging. I inspect conversion rates weekly and adjust activity toward the channels producing qualified opportunities.
I map stakeholders early, identify economic buyers and technical champions, and document each party's priorities and influence. I use a mutual action plan with agreed milestones, validate business value throughout the cycle, and keep internal teams aligned on risks and next steps.
I base forecast categories on verified customer actions rather than optimism, including confirmed business pain, executive sponsorship, technical validation, procurement status, and a mutually agreed close plan. I update CRM data promptly and communicate both upside and risk clearly.
I would begin with the buyer's strategic outcomes, such as customer experience, operational resilience, agent productivity, and cost efficiency. I would connect Five9's capabilities to measurable business impact, support the case with relevant proof points, and tailor the value narrative to the executive's priorities.
In a stalled deal, I re-engaged the executive sponsor to reconfirm the business problem and uncovered that internal implementation concerns were blocking progress. I brought in the appropriate technical and customer-success partners, created a phased adoption plan, and restored momentum by reducing perceived delivery risk.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Enterprise Sales Director is an individual contributor role. We are looking for someone who creates, identifies, and closes sales within the Iberian region or a set of named accounts. The Sales Director’s primary responsibility is to acquire new customers and drive revenue. A successful candidate is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are team players – hungry, nimble and intelligent – with the ability and willingness to close a mix of complex enterprise and more transactional deals.
Key Responsibilities:
- Create and drive revenue within a specified region or list of named accounts
- Generate business opportunities through professional networking
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
- Meet and exceed all quarterly and annual sales quotas
- Own the sales cycle from start to closure
- Develop business plan and present the business plan during quarterly review sessions
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connections, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Key Qualifications:
- 5+ years of outside enterprise software sales experience
- Be able to work independently and as part of a team in a fast pace, rapid change environment
- Experience selling at the C-level
- Proven track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
- Fluent in Spanish and English
Preferred Qualifications:
- Contact Center Software Sales in less than 1,000-seat space
- Experience selling to CXO
- Knowledge of territory or accounts assigned
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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