About this role.
This Account Lead role owns strategic airline partnerships for Hopper Technology Solutions' travel-fintech products in the Middle East. The position combines partner management, product strategy, product launches, implementation delivery, and performance optimization across airline accounts. It requires close collaboration with engineering, design, marketing, and customer success while using data and customer feedback to improve ancillary-revenue solutions. Native Arabic and fluent English are required to support Middle Eastern and North American stakeholders, with airline industry experience strongly preferred.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would start by aligning on the airline's commercial objectives, customer segments, operational constraints, and measurable success metrics. I would then create a joint launch plan covering product requirements, technical integration, governance, UAT, training, communication, and post-launch monitoring. After launch, I would use adoption, conversion, revenue, refund, and customer-feedback data to prioritize improvements.
I would first clarify the underlying partner need and quantify the commercial and customer impact. I would share that evidence with product and engineering, explore configurable or phased alternatives, and communicate trade-offs transparently to the partner. The objective is to protect the product strategy while maintaining trust and finding a practical path to value.
I would track product attach rate, conversion, ancillary revenue, margin, repeat purchase behavior, customer satisfaction, refund or claim rates, implementation reliability, and issue-resolution time. I would also monitor partner engagement, roadmap progress, and performance against agreed success metrics. Metrics should be segmented by market, channel, itinerary, and customer cohort where possible.
I establish a clear scope, ownership model, timeline, risks, dependencies, and decision-making cadence at the outset. I maintain implementation documentation, run regular cross-functional status reviews, coordinate UAT, and ensure issues are triaged with accountable owners and target dates. I also keep stakeholders informed with concise updates focused on progress, risks, and decisions needed.
I would use them to rapidly prototype workflow concepts, summarize partner feedback, draft requirements, explore user journeys, and accelerate early validation with internal teams. Outputs would be reviewed for accuracy, security, and alignment with product standards before sharing externally. The goal is faster learning and clearer communication, not replacing sound product judgment or governance.
About the job
As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products, optimize and grow existing solutions, and develop new opportunities that drive both business growth and enhance the traveler experience.
You’ll be at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure our fintech products align with their business objectives and success metrics. This role requires a combination of strong interpersonal skills, creativity, and analytical ability to navigate complex airline ecosystems and deliver impactful results.
What would your day-to-day look like:
Build & Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners’ goals and success metrics.
Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
Product Implementations: Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging.
Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.
An ideal candidate has
Strong interpersonal and communication skills to engage with stakeholders at all levels. Someone who can build trust with partners and internal teams through clarity, consistency, and professionalism.
Ability in vibe coding/ prototyping products/ features or workflows with AI tooling like LLM (Claude, Gemini, Chatgpt, etc)
Proven ability to manage and grow strategic partnerships.
Excellent analytical skills with experience in data-driven decision-making.
Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces.
Strong project management and organizational skills.
Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus.
Native Arabic speaker with fluency in English. The ability to communicate effectively with ME and NA partners and stakeholders is crucial.
Perks and benefits of working with us:
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper covers 100% of employee premiums for EOR – offered supplemental insurance including coverage for Medical, as well as Dental.
Please ask us about our very generous parental leave, much above industry standards!.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Housing & Transportation Benefit.
Carrot Cash travel stipend.
Unlimited PTO.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
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