About this role.
This Corporate Travel Consultant role at BCD Travel involves managing travel reservations for corporate clients via phone, email, and live chat. The ideal candidate has at least three years of corporate travel experience and mid-to-advanced GDS Sabre skills. Responsibilities include ensuring policy compliance, advising on regulations, and identifying process improvements. The position offers flexible working hours and remote opportunities, making it a dynamic customer-facing role in the corporate travel industry.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am eager to apply for the Corporate Travel Consultant position at BCD Travel. With over three years of experience arranging corporate travel and strong proficiency in GDS Sabre, I have successfully supported clients with complex itineraries, policy compliance, and cost-effective solutions. I thrive in fast-paced environments and excel at clear communication across multiple channels. I am excited about the opportunity to contribute to BCD's global team and deliver exceptional travel experiences.
Sincerely, [Your Name]
Sample interview questions
I have used Sabre for more than three years to search, book, and alter flights, hotels, and cars, as well as construct complex itineraries that align with corporate policies. My proficiency allows me to quickly identify the best options for clients.
I always start by clearly understanding the client's needs and the policy requirements. When there is a conflict, I explain the policy and suggest compliant alternatives that still meet their needs, while escalating or documenting any exceptions as necessary.
A client's flight was canceled at the last minute. I immediately rebooked them on a different carrier, arranged a direct alternative, and communicated the new details along with updated hotel and transfer information. The client appreciated the proactive handling and minimal downtime.
I evaluate each request for urgency and impact, then use my booking tools and task lists to track progress. I also set expectations with clients by providing realistic timelines and follow up promptly so nothing falls through the cracks.
BCD's focus on innovation, sustainability, and employee development matches my professional values. I am excited about the chance to work in a global organization where I can continue to grow my skills and make a meaningful contribution to corporate travel.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Travel Consultant, Corporate
This is a full time permanent position with BCD Australia
If you are based in Sydney NSW, then this role is hybrid
As a Corporate Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? If so, then you may be a great fit, to work with BCD Travel’s corporate clients to support them with their travel requirements. Does this sound like you? – Read on!
As a Corporate Travel Consultant, you will
- Search and confirm travel reservations for our corporate clients, using various forms of communication modes, including phones, email and live chat
- Strong understanding of a client travel policy and can consistently provide consultation to the customer
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
About you
- Proven experience as a travel agent, with a minimum of three (3) years’ experience working for a travel management company on managing corporate travel arrangements
- Mid to advanced level skills in GDS Sabre – we provide dedicated training in Sabre too!
- Willingness to flex from time to time on roster start and finish times
- Strong verbal and written communication skills in English
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Must have full working rights in AU
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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