About this role.
WorkWhile is seeking an Account Manager to own a portfolio of customer accounts and build durable, trusted client relationships. The role combines account retention, customer solution delivery, expansion of existing business, and identification of new sales opportunities. Responsibilities include tracking account metrics and forecasts, reporting account status, collaborating with sales, and managing escalations. The successful candidate will be a strong communicator and negotiator with CRM experience, executive-level stakeholder skills, and the ability to manage several priorities in a remote, fast-growing staffing marketplace.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by mapping stakeholders, business objectives, current usage, contract terms, risks, and growth opportunities. I then define measurable success outcomes, a communication cadence, and joint milestones, reviewing the plan regularly with the customer and internal partners.
I would acknowledge the concern quickly, clarify the impact with the customer, and align internal owners on a recovery plan with dates and accountable actions. I would provide transparent progress updates, confirm that the resolution meets the customer's expectations, and document preventive improvements.
I use customer goals, usage trends, operational gaps, stakeholder conversations, and performance data to identify where additional solutions can create value. I qualify each opportunity against customer need, timing, decision process, and expected commercial impact before partnering with sales on a proposal.
I would track retention, renewal status, revenue growth, expansion pipeline, customer usage or fulfillment outcomes, service issues, stakeholder engagement, and forecast accuracy. The exact dashboard should connect operational health to customer value and quota attainment.
I prioritize by customer impact, revenue risk or opportunity, urgency, and contractual commitments. I maintain a structured CRM and task cadence, communicate trade-offs early, and escalate resource constraints when they could jeopardize a customer commitment.
About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.
About this Role:
WorkWhile is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Maintain customer contracts to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Travel to client locations as needed
About you:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (HubSpot or similar) and Google Suite
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Undergraduate degree
Benefits & Perks
Remote work culture with opportunities for coworking in SF, NY & Toronto
In-person company offsites
Medical, dental, & vision coverage
Flexible time off
401(k) with employer match
WFH stipend to support your home office needs
WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!
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