About this role.
GoodLeap seeks a bilingual English/Spanish Collections Specialist to resolve delinquent personal-finance accounts and increase outstanding-payment collections. The role involves high-volume inbound and outbound customer calls, payment-resolution negotiations, account documentation, and adherence to collection policies. Candidates need 1–2 years of credit and collections experience, strong persuasion skills, financial-product telemarketing exposure, and Microsoft Office proficiency. This is a remote US, full-time individual-contributor position with daily, weekly, and monthly collection metrics. Success depends on professional, empathetic communication while consistently meeting recovery and compliance goals.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I begin by listening respectfully to understand the customer’s situation, verify the account details, and explain the current status clearly. Within company policy, I explore realistic payment options or next steps that can bring the loan current while documenting the interaction accurately.
I stay focused on the objective of resolving the balance while using an empathetic, professional tone. Clear explanations, active listening, and solution-oriented questions help me maintain trust without losing sight of required collection metrics and compliance standards.
I would document the contact outcome, account verification, the customer’s stated circumstances, commitments or arrangements made, follow-up dates, and any relevant objections or escalation needs. Documentation should be factual, timely, and compliant with company procedures.
I would communicate in the customer’s preferred language when appropriate, using clear and respectful wording to ensure they understand the account status and available options. I would avoid jargon, confirm understanding, and keep the conversation professional and policy-compliant.
I break larger targets into manageable activity and outcome goals, monitor my progress throughout the day, and use feedback to improve my approach. I also focus on the value of each resolved account for both the customer and the business, which helps sustain consistency.
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
Essential Job Duties & Responsibilities:
- Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
- Identify accounts with overdue payments and find solutions to help bring their loan to a current status
- Maintain daily, weekly and monthly collection and metric goals
- Outbound/Inbound calls with clients to resolve debts owed
- All in compliance with Goodleap’s collections policies and procedures
Required Skills, Knowledge & Abilities:
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
- Excellent verbal and written communication skills
- Prior telemarketing experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual English/Spanish required
Compensation
Additional Information
Compensation: $19.00 / hr. +bonus
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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