About this role.
Cloudbeds is hiring a Senior Software Engineer for its Payments team to build secure, scalable systems supporting global hospitality transactions. The role centers on PHP web applications, event-driven microservices, relational database performance, and integrations with complex payment-partner APIs. The engineer will contribute to architecture, observability, automated testing, and operational reliability across cloud-native infrastructure. Success requires strong ownership, clear collaboration during production issues, and awareness of PCI, privacy, and secure-by-design practices. This is a remote-first role serving customers and teams across multiple global regions.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would explain the API contract, authentication approach, idempotency strategy, timeout and retry policies, error classification, and monitoring. I would also cover reconciliation processes and how I tested adverse cases such as duplicate callbacks, delayed responses, and partial failures.
I would use durable event delivery, idempotent consumers, unique transaction identifiers, and a persistent audit trail. The service would validate event schemas, separate retriable from terminal failures, route failures to a dead-letter process, and expose metrics for lag, failures, and processing latency.
I start with query plans and production metrics to identify scan patterns, join costs, lock contention, and index gaps. I then validate improvements with targeted indexes, query rewrites, appropriate pagination, and load testing while monitoring the impact on write performance and database resources.
I minimize handling of sensitive card data, use tokenized provider workflows where possible, enforce least-privilege access, and ensure secrets are managed securely. I also prioritize input validation, encryption in transit and at rest, auditability, dependency hygiene, and security review of integration boundaries.
I would describe establishing a clear incident owner, assessing customer impact, mitigating safely, and using dashboards and logs to guide investigation. I would provide concise stakeholder updates with known facts and next steps, then lead a blameless retrospective with concrete prevention actions such as tests, alerts, or runbook improvements.
What Makes Cloudbeds Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024, but we’re just getting started.
How You’ll Make an Impact:
As a Senior Software Engineer, you will help deliver an exceptional product experience to our customers all around the world. This could be for hotel guests, creating a user experience that makes travelers feel welcome, comfortable, and inspired to share the joy of travel with others. Or it could be for our accommodation providers, building trusted, simple, easy-to-use features to support key aspects of their daily business. Helping nearly 10,000 properties globally to process billions in transactions every year.
Our Payments Team:
At Cloudbeds, our Payments tribe builds the systems that keep money moving securely, efficiently, and globally for thousands of our customers. We love solving complex, interconnected problems, integrating with global partner APIs, designing for compliance and security, and constantly iterating on better, more scalable payment solutions.
Working on Cloudbeds Payments means joining a supportive, collaborative group of engineers who are building the financial backbone of the industry, together.
What You Bring to the Team:
- Ownership mindset: You take responsibility for the quality and reliability of your contributions, collaborating closely with peers to design, build, and operate systems together.
- Technical excellence: You write clean, maintainable, and well-tested code. Caring deeply about system quality, performance, and scalability.
- API craftsmanship: You’re skilled at integrating with complex partner APIs and designing resilient, secure interfaces for payment systems.
- Security and compliance awareness: You understand the importance of PCI, data privacy, and secure-by-design principles in payment systems.
- Collaboration under pressure: You thrive in problem-solving moments, communicate clearly, and contribute to quick resolutions.
- Continuous learning: You’re curious about how things connect across the platform, eager to learn from peers, and open to sharing your own knowledge.
- Strategic thinking: You see beyond the task, understanding how architectural decisions impact scalability, costs, and long-term flexibility.
What Sets You Up for Success:
- 5+ years of PHP web application software engineering experience.
- 2+ years of experience working with MySQL or PostgreSQL. Tuning and optimization skills are preferred.
- 1+ years of experience in designing and developing event-driven microservices in either PHP or Java.
- Experience with modern infrastructure tooling (e.g. DataDog, GitHub Actions, Kubernetes, Docker, AWS, Terraform, ArgoCD).
- A strong business sense and ability to collaborate with leadership and non-technical stakeholders on highly visible projects.
- Dedication towards observability by leveraging metrics, experiments, and prototypes to ensure decisions are data-driven.
- Strong knowledge and a passion for software engineering best practices, design patterns, and automated testing.
Bonus Skills to Stand Out (Optional):
- Solid understanding of secure software engineering with experience in regulated environments; familiarity with PCI-DSS, similar compliance frameworks preferred.
- Experience in engineering software for large-scale solutions, utilizing modern tooling to get you there, and Experience with large-scale Domain Driven Design
- Experience in the Payments domain and/or travel industry experience.
Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $130,000 and $160,000 USD. Please note that we maintain high flexibility, and packages above this range will be considered. (The salary is only for US-based candidates).
Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
What to Expect – Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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