Total Rewards Partner

Zendesk is looking for a dynamic individual to join our People and Places team as a Total Rewards Partner EMEA, to elevate the TR function as the business continues to grow and scale. This position will play an instrumental role in strategy design, program management, and delivery.

The assigned role will take charge of the Compensation & Benefits policies, programs, and Total Rewards strategy for designated EMEA markets. Furthermore, they will collaborate with Product & Engineering functional leaders throughout EMEA to develop Compensation programs that encompass leader enablement, organisational change, and the promotion of driven and fair pay decisions. Additionally, this role will offer direction to the team leading all aspects of strategy execution and program delivery, concentrating specifically on Compensation programs.

This is an opportunity to be part of owning an exciting transformation of our programs within the region and is an excellent opportunity for a top-tier professional with a passion for delivering effective and impactful programs/solutions within a dynamic team and environment!

What you’ll be doing

• Provide a helping hand to the team supporting strategy execution; which includes but is not limited to overseeing program delivery, mentoring, and developing team members
• Partner with key stakeholders within the People & Places team and Managers; providing consultation on programs, driving fair decisions and outcomes
• Lead organizational change for programs and annual activities such as the Annual Rewards Cycle within the region, providing inputs, leading Manager enablement sessions, partnering with stakeholders
• Run benefits program renewals with full responsibility for review, design changes, and implementation including communications
• Lead all aspects of the ongoing delivery of Benefits programs by different teams, including vendors – ongoing service delivery, escalations management, service failure recovery
• Collaborate with the operations team in process design, process changes, identification of existing programs, and any process improvement opportunities.

What you bring to the role

• At least 5+ years of broad working experience in compensation and benefits
• Ability to cut through complexities, contextualize nuances, and diagnose root causes to implement effective solutions and fixes
• Experience in providing guidance within and across other teams
• Strong stakeholder management experience
• Program management experience and strong planning skills
• Ability to work under pressure and in a fast-paced environment
• High proficiency with Microsoft Excel and/or Google Sheets. Workday experience is a plus.

About Zendesk – Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopl[email protected] with your specific accommodation request.

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