DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
The Customer Success Engineer is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation, and installation. The CSE maintains all aspects of the technical relationship from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering and sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer. The CSE will manage all of their customer’s cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, managing sensitive and business critical issues impacting either the customer’s business or impacting DocuSign’s relationship with the customer, and in general doing everything possible to bring a speedy resolution to the issue.
The CSE will own the primary technical relationship with our Enterprise Premium Support customers. Within this relationship they will arrange meetings, broker and arbitrate meetings between the customer and DocuSign, and in all appropriate ways represent their customer’s technical needs to DocuSign, and DocuSign’s offerings to their customer.
This position is an individual contributor role reporting to the Director, Support Delivery.
Remote:Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.
Basic
Preferred
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
If this sounds like you, follow the link below to apply.
Please let DocuSign know you found this position on Jobicy.
Similar remote jobs in Technical Support
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time.
WorkWhile is a worker-first labor platform that connects the best hourly workers with shifts that fit their skills, schedule, and location. We’re looking for an experienced support specialist to help our workers achieve their goals on our platform.
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America.
We are seeking a highly knowledgeable and customer-focused individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be the go-to product expert for our fleet management software, providing advanced technical support and in-depth product knowledge to our customers.
You are fascinated by security and red teaming. The idea of studying the past attacks excites you.
This position is required to be based in Denver, New York City, Kansas City, Indianapolis, or Seattle.
We are on the hunt for some epic talent to join our CampusPress family. You’ll be working on various WordPress projects across CampusPress, and Edublogs.
We are currently hiring a Senior Solutions Architect for our Enterprise team supporting LATAM and North America. Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements.
Unleash your potential at Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably.
We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all.
Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This is an hourly position working the hours of 11:00 am-8:00 pm CST or 12:00 pm-9:00 pm CST Procore is looking for an ERP Integration Support Specialist (ISS) to assist with our financial ERP integrations with some of the industry’s top construction accounting solutions.
We are ShipHero(shiphero.com). We are a cloud-built platform entrusted by hundreds of e-commerce companies, large and small, helping manage inventory, and ship orders to customers.
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.
DocuSign is hiring a remote Technical Customer Success Engineer from Canada
This is a Full Time role.
