I am a customer service professional with over 10 years of experience in customer support, complaint handling, travel services, healthcare customer relations, and administrative operations.
I have worked in fast-paced environments where I managed customer inquiries, escalations, refund requests, and complex complaint cases with a strong focus on service quality and resolution.
Most recently, I worked remotely with CALLBOX in Bulgaria, supporting Wizz Air customers in the Complaints Department and handling cases related to refunds, cancellations, and flight disruptions.
I also have experience in healthcare customer care, where I supervised daily service operations, coordinated with insurance providers, and supported patients throughout their treatment journey.
Earlier in my career, I worked in travel reservation support, public relations, social media presentation, and data entry, which strengthened my communication, organization, and problem-solving skills.
I am known for being detail-oriented, customer-focused, and able to communicate professionally in both written and verbal settings while working effectively with cross-functional teams.
Remote customer care support for Wizz Air customers in the Complaints Department. Managed complaints, refund requests, flight disruptions, cancellations, and escalation cases through email while following airline policies and service standards.
Supervised customer service operations in a healthcare setting. Coordinated patient inquiries, insurance approvals, treatment plans, appointments, follow-ups, and communication with medical teams to ensure a seamless patient experience.
Supported travel reservation management, itinerary updates, and travel advisory services. Used GDS tools to process bookings and modifications while assisting customers throughout their travel experience.
Prepared and presented digital content, interviews, and online programs. Created engaging social media content and monitored audience interaction to improve engagement.
Entered, updated, and verified customer information while maintaining data accuracy and organized records administration.
Bachelor's Degree, Mass Communication – Radio and Television (English Section)
Bachelor's degree in Mass Communication with a major in Radio and Television in the English section.
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